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I have resolved the Phantom Ticket thingy. I've mistakenly used the Administrative account login instead of using my Resellor account. Anyway, still my two other questions are not resolved.

Marry Christmas! :) I've submitted two Tickets already, but they are not showing up on the Open Ticket list. ?( These are two things I need help on: 1) Instant Access Domain Alias doesn't work, event after turning it off and on again. It keep displaying "Directory Listing Denied"...