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Well I haven't reviewed the ticket nor do I know the ticket IDs, didn't get any helpline mail for any issue, so I can't answer that now. I see two certs ordered, but I don't see any ticket about them to check out details. send a mail on helpline at jodohost.com and I'll look into it

I'm not suggesting SSL is hard, I am saying it's not built in process that works right now with Hsphere, so it requires CSR, then sending of the PFX/bundle back, the installing. Never said it was complex, the communications to clients are more complex than the process. It can all be done in a...

Why would it be deleted? We have no reason to delete anything never worked that way, no reason to start now. The hsphere system is outdated, SSL doesn't work flawlessly on it, as it generates older CSRs etc, so we typically do manual installs now, this depends highly on customer confirmation...

Of course we are still in business. Forums everywhere are dying, it's really nothing new. We've also got them locked down pretty tight as 30-90 spam posts a day from bots were the only thing really active. The forums have been dying off for the last 6 years with real activity slowing. We're...

This maintenance is about to start now.

Already here in the datacenter and done the checkup, making sure we are all ready and it is looking good to make the change.

To resolve some issues with the power that cropped up during the last datacenter power system maintenance that resulted in an extended downtime, we're needing to move some power on 3 servers to another circuit so we have redundancy properly set. These servers will impact some Windows VPS...

RAID rebuild is complete, server reboot worked well, and all servers are now up after a bit of slowness due to servers doing windows updates.

Thanks bro, you've been around a long time! We know Hsphere is long in the tooth and really we're doing a lot of new things with cloud migrations and consulting these days. You will be missed, check in with us if you ever need and advice or help in cloud solutions, migrations, devops etc! our...

It was impacting monitoring mostly, I'm pretty sure when you tried opening the site it would open most of the time? That's what we were experiencing as we have offsite monitoring with over 50 locations around the world, it took a number of hours to actually finally get a traceroute that failed...

The issue is still happening some, we're still checking it and working with upstream network engineers to find out why the connections are bounding around between a couple routers way too much and not even making it in for some routes. Overall traffic levels are normal level, so the impact is...

And, that did not help just as we had expected because we are certain issue is not on our side.

We've been working to resolve some issues mostly seen in monitoring systems showing HTTP connection refused errors at times. We're not seeing any errors on routing or switching after extended checks, and don't believe it's a routing issue but going to restart the router just to make sure. There...

This is still happening some. It's very random, not a server side issue, and can't see any issue on the routing side in our control either, but we're continuing to check. We've gotten a few clients reporting it, but a refresh fixes for them as well.

Across all servers we are seeing a very random issue with some HTTP requests failing to load. Not a long timeout or anything but a random fast fail, and then a refresh it works properly every time, sometimes even the browser auto refreshes before we have a chance to do so. We're getting some...

I'd be lying to say I know exactly what your DNS config looks like but it sounds like it is on BIND from what you've said. I haven't logged into your server. We typically now switch people over to the MSDNS server and it doens't make these logs. however it may be possible (take a backup of the...

You don't want DNs recursion open for sure, that would mean it would not deny, but reply with a DNS lookup and back out, resulting in a lot of excess traffic not to mention it can be used as a DDOS vector. . No we aren't testing anything such as this, these DNS scanners are actually used to find...

Could it be that one of your domains has the domain as an ns.deletedomain.com on the internal records, even if not external, making it loop a bit? I'd recommend going through the advanced view of all your hosted domains to see if there is a reference to NS in that deleted domain, or maybe a mail...

1. if the query is denied, that would indicate that Plesk DID delete the entry, but some clients for whatever reason are still querying the sever for authoritative DNS A deny is a correct log entry for a deleted domain query. Is the domain still existing, is it still pointing to the...

Whew this did not go as planned at all. Router went a bit haywire after the power was up, keeping the network down as it wasn't establishing the BGP sessions properly. We had to upgrade the firmware there, then the VPS nodes for client VMs dind't want to start, worked past that. And, the...