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CP tracks free and paid accounts. Partial Refund is made for paid account. If a free account is deleted, it will let you add another account for free even if over the free account limit. Money Returns - H-Sphere Reseller Guide - Positive Software Corporation Important: - No refunds are...

I looked at one the accounts you have mentioned ie ID - 27...57. From Billing Statements, I see following action from account start date to current statement: 2/18/06 2:04 PM Semi-annual fee for Windows II plan (2/18/06 - 8/18/06) ?36.00 -?36.00 2/18/06 2:05 PM CREDIT, OTHER #...

It will be better if you can open a ticket with user name, so that our Billing Department can look into it.

Dman, Please do as suggeted in Billing reply. After deleting the additional CP, if you do not see the refund, inform Billing.

Easiest thing to do would be to credit him 15 days when he is ready to convert to paid.

Check, Settings -> Signup Guard -> Max. Amount

LiteHost has a limit of 10 accounts. ValueHost and above do not have any limit of additional accounts over free accounts included in the Plan fee. You can upgrade to ValueHost Plan, from within your Reseller CP.

All accounts are counted. This includes admin, service and any other user account. When you cross free account limit and create a new account, you will automatically be charged for it $ 0.50 per account per month.

This is just a physical move. There is no IP changes. Server is moved from one Data Center in Miami to another Data Center in Miami. Some of the new servers of H-Sphere cluster, are already serving from new location. Once in new Data Center, server will be connected in existing network...

1. If you have created third level domain, you can see it through instant domain aliases - Configuring Domains - H-Sphere Menu Based Guide - Positive Software Corporation 2. To add a domain in your CP, select Domain icon, and then use add domain button.

New signup on Linux VPS is currently not available. Wizard, will become available once we setup new server. It will be a week or so, before that is possible.

Such spam is generated by automated Form Submit. Best thing would be to display some graphics with alpha numeric and ask person submitting to verify that, just like in case of Domain whois.

Yes certainly. You can have all domains that you will administer under your own account, generally called service account.

Please come on LiveChat and ask for Prem. He will look into it.

Poeple can debate, but I do not see any basic performance difference, one vs other. Windows is widely use becuase it is preferred platform for application developers. Lots of components readily available which makes implementation easy. We have Cold Fusion running on Windows servers.

In Gold Plan, you can have 9 domains, each additional will cost $ 2.00 per month per domain.

If you have never used H-Sphere before, I would recommend Gold or Platinum Plan over Reseller Plans. Use any of these accounts for few months, once comfortable with H-Sphere signup for Reseller Plans. After you setup reseller account ask support to move these over to your reseller account. There...

There are there no additional charges involved in using databases, whether MS SQL, MySQL or PgSQL.

1. We place no restriction on how you make plans to use disk space on Mail, Web or Database server (MS SQL also). It is possible to make plans to use less space on Web Server and most of the space on Database server. With regards to 33% restriction, suppose you take LiteHost Plan, it comes with...

1. We have a large server Cluster consisting of different kind of servers. These are mail servers, MS SQL Servers, DNS Servers, CP Server, Web Server (Windows and Linux). A reseller creates server specific hosting plans ie Windows(asp.net but without Cold Fusion), Windows(Cold Fusion but without...