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thanx guys, I'll take it that the next months bill will be automatically taken from thier credits if they have any, if not account will be suspended & i have to give them a link to paypal & credit account manually.

Hi, just want to confirm how h-sphere will react when users biiling is due. I use paypal with IPN & if a user signs up for one month & credits thier account with say 2 months of hosting fees...when the first month is up, is there anything the client must do? or will h-sphere automatically debit...

If you setup your service account under a plan setup with unlimited domains then you can host your design clients in the one control panel, so long as they are all windows or are all linux type website requirements. This case would be if they do not need to access the control panel...only you do...

I haven't yet, is it located in cp folder? No, but a ticket with the info in first post was submitted days ago, & jodo replied: what file caused the error? First I've seen or heard about creating a virtual directory. Where can I find this info? & why didn't jodo suggest the same? Thanx

Thanx but ASPNET & asp are & were both activated?

Sorry originly posted in wrong forum: Hi, one of mt customers has sent me this ticket: Q: I am regularly getting this message and cannot gain access to my database application. Server Application Unavailable The web application you are attempting to access on this web server is...

bugger, i just change my sla to reflect the same

jodohost home page states 99.9% sla uptime gaurantee yet when the link is visited (sla.asp) sla shows 99.5%. This has changed from 99.95% ?

replied in ticket

win9 ticket posted Fri Jul 1 2005 08:06AM: CDX-48394-123

Hello, I'm trying to figure out if there is a problem with webshell for one of my accounts. It is a new account & I have had cgi & 404 errors when trying to upload (1mb+) zips or try to copy/move a large amount of files. But the main concern for the customer is there web files list is in non...

Ok I've figured this out: customer goes to : Billing/Billing Profile selects PayPal from the Edit Billing Profile dropdown & clicks edit Then saves the paypal profile When the Billing/Billing Profile page is returned to, there is a text field at the bottom of the page where the...

I'll put it this way: Say a customer has already bought 1 year hosting & decides they wanna buy another year. How/can? do they do that from thier cp?

Thanx for that, though it wasn't an actual "Trial" setup, just someone who contacted me & i said, sure I'll give you a month free to evaluate, select check & 1 month, when you sign up. Then I manually credited the account. They then said yep happy, how can I pay? I logged on to thier cp to...

Hi, I have a customer who I allowed a month trial hosting. They created account using check/1 month & I credited thier axccount for the amount as trial. They now wish to buy a year hosting with paypal. What do I tell them to do? Can they do it from thier cp? how?

How can the cp be customized like this? (remove the spaces in the url) https:// cp.worldispnetwork.com /psoft/servlet/psoft.hsphere.CP/linuxdemo/1146472_0/

wondering if theres any feedback on the anon support setup from those that are participating in it. value? response times? Can a reseller opt out of the anon support for some of thier customers. Or 50c for every customer regardless?? cheers

Should this read...No Access? Haven't been able to access for about 10 hrs even though my ip's already were 204.'s Is the eta Monday?

Hi, this works for me... except when the process is finished the customer see this: Your payment has been processed successfully Thats it, yet on previou sign up page it says will be directed to login page. How can I edit this message to say?: Your payment has been processed...

doing some testing submitting a ticket as if i was an end user. My prob is: When my end user submits a ticket to me in thier control panel, they are emailed a confirmation about ticket being recieved, but my techsupport email address does not recieve an email of the new ticket. The ticket...