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Correct, but the domain will have to be set up on the new recieving email server first - not just a simple matter of setting up email accounts on the new server without having the server software setup to allow reception of the email. That's were I think there is some confusion. EG: can't just...

I think I know what you are saying and was wondering what the point in doing it myself was - changing the mx records wil only work though if their current email provider allows them to set up their email server to accept email at their @domain.com (your hosted). So in other words, its possible...

Creating custom MX records will route any mail (mail.domain.com) activity to the alternate server. You would have to have that alternate server set up to accept their domain.com email. This should have been worked out prior to changing mx records. I am hoping that you were not expecting that...

I have certain emails from the same sender which, when opened in DW, cause the entire screen to blank out. These are HTML formatted emails.

My ticket today finally showed up however it was delayed over 3 hours before appearing.

Any update on the Cerberus upgrade/dedicated. It gets pretty frustrating when ticket replies submitted through the helpdesk are taking sooooo looooong to appear. I sent one an hour ago and still hasn't shown up. This really slows up the support process.

I too found out about the requirement for IP selection on SM when a customer complained. I do not see an issue with requiring this input but please, when something like this is implimented a heads up to the resellers etc should be given. I hate to plead ignorance when a client contacts me and...

PM sent - thank you.

Just so you are aware - a follow-up I posted to a ticket two days ago still hasn't appeared in the ticket thread.

Thanks for the update Tanmaya. George

I found yesterday that the tickets were taking hours to appear. (along with the confirmation emails)

No problems and no delays here... I assumed you tried sending yourself a test email from both inside and outside the JH network to test.

No probs - thats my sense of timing - always just a little too late... just thought I'd mention the dns cache as I've had it happen to me when changing an account to from one host to another - the more commonly used one (www) would remain cached in the ISPs DNS server while the lesser used one...

Works fine for me - both urls go to the same location. Perhaps and issue of caching on your ISPs DNS servers - they may have not propogated/updated at the same time. (especially if there was a change at a recent point). Give it a bit and it should resolve.

oh yeah, here is a dnn install example on Jodohost I did for a gaming clan: http://www.gullum.net

I have installed DNN (3.x versions) at Jodohost without problems... 1. Create database/user through HSphere Control Panel 2. Change your web.config to proper database connection string 3. Upload DNN files to JH Server 4. Open a support ticket stating that you would like DNN permission set...

Smartermail would require a complete change in servers (to Windows too) as it is not just a standalone webmail client. From what I've seen on another host, SmarterMail anti-spam has some major issues.

I have a custom install of DW running fine on JH - without issues on sending... I can send you my settings if you are interested in getting it to work.

Do you have smtp authenication enabled for sending. (using same login/password as POP)??? It should be.

Can be done on the admin side of DW... security code is optional.