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We have a client that we just setup hosting for, and instead of editing their DNS at their register, they simply edited the A record to point to our web server. That is fine as the site goes to our servers and everything is working. The problem is that when we try to send them email from our...

So just to be clear, I have to leave mail services off, and add a custom MX record which has the name blank, data value of 5, and the IP address of the client's external email server?

I just opened a ticket for the Horde client being down and also our client's MX problems. We are used to clients who also have their email hosted through us so I apologize if we seem a little clueless here. Thanks for you help. I hope we can get this fixed soon.

OK, actually I think our email is OK. Horde client is failing but we can still get in with Squirrelmail. But our original problem still exists where our client can't see their email.

I don't know if this is related, but now I can't even get to our own email. I get this error: A fatal error has occurred DB Error: connect failed Details have been logged for the administrator.

I know the nameservers have propgated because we changed them on Monday. I noticed from the link you posted that we needed to disable mail services from the domain settings on our end, so we just did that. They still aren't seeing any email. Is there something else that we need to change as the...

We have a client that just switched over to our server for hosting and their email has stopped receiving mail. They internally host via Exchange server and not with Jodohost. Where exactly does the MX record or any host entry reside? Do we need to put this with the website information in the...

We have a client who we are about to setup hosting for on our reseller account, but they already have a server in-house that is handling their email. What do we have to do to make sure that all of their email is not affected and still goes to their servers, while their website goes through us...

Hello, We're looking into moving all of our sites to JodoHost from Readyhosting. We recently ran into a major problem at RH where all of their mail servers died and our clients went without email for 4 days, and then when email access was restored, we had lost all email that was on the...

Does Jodo have any plans that feature Sharepoint Portal hosting? I'm looking for a host that will let my employees connect via the Sharepoint client program so my company can colloborate on a number of projects. Thanks.