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I can appreciate the effort to resolve the issue, but I think if my initial question had been answered the process would have been easier. When the question went unanswered it appeared to me that support was trying to do something I wasn't asking them to do. I don't deny the effort and...

No, sorry, this isn't the point. I simply asked you if you made any changes to the server where the script resides. I didn't ask you to troubleshoot the script. The account ID I provided clearly would have told you what server the account was on. Could my support ticket have been more specific...

Will someone please respond to the questions I asked in support ticket HIJ-69598-145 and then please tell me why it is common practice to leave questions unanswered. I've had this ticket open for 10+ hours. It has taken a total of 8 hrs to respond twice. The first response to the ticket was...

In case anyone is interested. I opened the ticket this way: Hello, I am wanting to install a script (http://domain.com) for account ID XXXXXXX but the install process requires shell access. Is it possible for you to install this script? Thanks And this was the response...

I understand that the script can be installed without shell access. That was not the reason I opened the ticket. The reason I opened the ticket was to find out if JodoHost could install the script via shell. Why ask if JodoHost could install the script with shell? The sql txt file included...

I have been with JodoHost for two years. I have found your services to be top-notch. However, today I have been frustrated with your support regarding ticket ID BDP-68308-322. The ticket was opened in an effort to see if JodoHost could install a script for me via Shell access which I do...

I'm having issues with Cerberus as well. My last two tickets have failed to show up.

Do You Know About Net Neutrality? Net Neutrality keeps your ISP from blocking your freedom to access websites of your choice. The COPE Act is a bill currently in the US Congress that will allow your ISP to control your Internet access. Scenario: Does your ISP have a financial interest...

To prevent incidents like this, would it be possible to configure the mass mailing prevention system to limit email quota per domain rather than email address?

David, I took the liberty of assuming that you were trying to send email from a HTML form on a web page, even though your code had no HTTP request, as Tanmaya correctly pointed out. Does your client want someone to fill out a form on their web site and have the information sent to them via...

At what point is your script failing? Are you getting any error messages? Are you seeing any messages the script contains upon submitting the form? Post your form here, maybe there is something wrong with it.

Where can I find how many dedicated ip's are being used by my customers? Thanks

A hosting client of mine is having issues with running SugarCRM; part of the EasyApps Collection. From what I can decipher, SugarCRM needs at least 10 MB to run, but the memory_limt setting in php.ini is 8 MB. It appears that memory_limit needs a 2 MB bump, so I bumped it with a htaccess...

Your helpdesk is having issues. I'm unable to open a new ticket.

Sites and email are back online; database servers, control panel, etc. remain unavailable. Submitted a trouble ticket on this issue.

My sites and email remain unavailable. Please update us on current issues with servers being offline. My customers are very interested in knowing when the issues will be resolved. Thank you.

Who will be the service provider at NAP and at what connection speed? Thanks

The issue was related to Zend and has been resolved. Great support, thanks for all that you do. Best regards.

All my Zend Optimized scripts started failing at 10:30 am CST today. Did you upgrade PHP? My support ticket for this issue is GSU-11426-177. I opened it a couple of minutes ago. Also, my cron jobs are reporting the following: PHP Warning: Zend Optimizer does not support this version...

I use GeoTrust. You can resell GeoTrust certificates at a substantial discount. Signup for their reseller program. It's free! The cost to resell their QuickSSL is under $90.00. You can also find other GeoTrust resellers out there that sell for much less. I bought a QuickSSL from EV1...