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The ticket system removed my reseller support ticket login when I cancelled the (totally ineffective) anti-spam service. **EDIT** The ticket system is now available, chat did not get the message that it was up; let's see how technical support does in responding, now that a ticket has been...

Across all 130+ domains we currently host with Jodohost, the prevalence of email with malware attachments* is reaching epidemic proportions, with the majority of domains reporting that these malicious emails constitute 20-30% of all emails received. We have anti-virus enabled globally in all...

We've seen SPF issues start to crop up on 2 domains over the past 2 days, in each instance, openspf.org shows the error, "mail.myhsphere.biz received a message from mail10-out.myhsphere.biz (173.0.143.248) that claimed an envelope sender address of [email protected]. However, the domain xxx.net has...

Please advise if there is an issue with the billing CP. I'm getting repeated messages stating, "Please be aware that your hosting account xxxxxxxx has had an outstanding balance since Feb 28, 2016. As of Feb 29, 2016, your current outstanding balance is - $xxx.xx" This account was paid in...

I already submitting a ticket via email, but thought I'd post here as well, since Stephen has the eagle eye: There is an intermittent network issue between LA and Dallas that's preventing access to parts of the JH network, including the helpdesk. This has been ongoing for two days now, but has...

In the majority of the domains we host, we cannot change the FTP password from inside the HSPHERE CP. No error or other notification is displayed subsequent to submitting the form; it just returns to the page and the password is not changed.

When an attachment is placed on a helpdesk submission, Cerberus indicates that the ticket was sent, but it does not make it to JH staff, nor does it ever show in the ticket history. Submissions made without an attachment are sent successfully. This makes SSL certificate installation requests...

We've received several complaints over the last few days of sites that are having issues with files which are visible in FTP being unavailable via http, resulting in a "directory listing denied" error on the domain root. We are submitting tickets on a one-by-one basis when we are made aware of...

Getting a 421 4.7.1 bounce when sending mail to Yahoo! accounts: http://help.yahoo.com/kb/index?page=content&y=PROD_MAIL_ML&locale=en_US&id=SLN3436&impressions=true

I've been getting a timeout on both our CP and the Reseller desk for the past 2 hours; support chat unable to help. Same issues on different machines and different internet connections. This seems to be a similar problem as the network problem on 12/21...

In MSSQL 2008 Management Studio, I can right-click on a given database to bring up the contextual window for queries, refresh, and most importantly, tasks, such as the import data wizard. In MSSQL 2012 Management Studio, however, whenever I right-click on the database, I get the error, "Cannot...

For those who are running Windows 8, please note that you must configure rules in Windows Firewall in order to access the CP. Note that turning the firewall off will not solve the issue. 1) Go go control panel>Windows Firewall>Advanced Settings>Inbound Rules - (right click) new rule. 2) Under...

Is the SQL Server Driver for PHP installed on any Linux servers? http://msdn.microsoft.com/en-us/sqlserver/ff657782.aspx If not, is there a chance that it could be installed?

Woohoo! First thread in the new forum! A couple of questions: Will features such as ASP.JPEG be available on Windows Server 2008 boxes using the Plesk CP? I seem to remember Hsphere being the issue... Will it be possible, and if so, how difficult will it be to migrate existing Hsphere...

We make extensive use of persists asp components in our CMS applications, so any new accounts that are created need to go to Windows 2003 servers. Currently, I set up the new account, then submit a ticket to get it moved, as all new accounts are going to Windows Server 2008. Is there a way...

Evidently, ASPJPEG is not supported on Windows 2008 server. Are there any long-term plans to provide an alternate product or implement a revised version of the product? I currently make extensive use of ASPJPEG, but would prefer to future-proof new sites so that they can run on Windows 2008...

Live chat is not responding, the windows simply stays there with the message, "We are still trying to connect you, please be patient. If you don"t want to wait please leave a message: Leave message. Thank you!"

I cannot connect to mssql11 from any protocol. Anyone else?

Just got a call from a client (issue submitted ticket JRU-86912-909 ) about their site being down and popped over to jodopulse to find win12,16,20, & 23 down. Is a major maintenance being done?

A recent article on the BBC brings the issue of limited IPV4 addresses back to the forefront. Just curious as to the plans from JodoHost and our upstream providers to implement IPV6...