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I just opened a support ticket regarding this but I am not sure if it was received..it doesn't show in the open tickets and I did not receive any email confirmation of the ticket either..so I am posting it here as well. I have two clients tell me this morning that they are not receiving...

Hi Folks, Can someone help me to understand what spf settings should be used? I have a client that has several domain name email addresses that are being used. He didn't want any email boxes and wanted all email forwarded to a different place. I setup all the email addresses so they only...

Hi Folks, I have a client that is getting some email bounces. Looked up on MX Toolbox and mail 9 is on at least 2. http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a173.0.129.14 Could someone please take a look and see about getting that removed? Thanks!

Hi Folks, I am hoping someone has run up against this same problem and knows what to do. I am no longer able to create accounts and have Instant access url's work. I have tied on both windows and linux accounts. I have tried in multiple browsers. I have (recently) gone into emanager /...

Hi Folks, Wasn't sure which was the correct forum for this question is..but thought I would try here. I currently am a reseller setup under the "SilverHost" plan. At this time I don't need that much and would like to downsize to the "ValueHost" plan. There is an option in the H-Sphere...

Hi Folks, I am trying to setup and run a cron job for a social application (Boonex Dolphin) on a Unix server. I am continuously getting this error: register_globals is On (warning, you should have this param in Off state, or your site will unsafe) I have an .htacess file in the web root...

Hi Folks, My first question is are there any availabilities for VPS with reseller hosting? I am thinking not but just wanted to be sure. I have been asked to setup a site using what is called Dolphin. I am copying and pasting the requirements below. They can also be seen here...

I Have A SilverHost Account that is currently charged monthly on a MasterCard. I would like to change this to using a Discover Card. Discover however is not an option. Does Jodo accept using Discover cards and if so is there I way I can change this? Thanks!

Hi Folks, I am a reseller and am curious if there is a way to accomplish this. I have a potential new client who has an application that requires that FFmpeg be installed/allowed on the server. It is my understanding that this is not allowed/installed for Reseller shared accounts..is...

Hi Folks, (if anyone has any replies for this..talk to me like I am a 3 year old..since my mental state is at that of about 4 years now :)) I have tested this funtionality for the last two days and don't know what I need to do to get it workng corectly. Here's the situation: I have...

I have a problem with sending/receiving email Running mail tests I see errors like this: CDOSYS Error: Error Number: -2147220977 Error Source: Error Description: The server rejected one or more recipient addresses. The server response was: 451...

On March 8th I was suddenly billed $.50 each for 7 different Accounts/Domains The $.50 for each account shows under a column called "Reseller Amount" (I have Silverhost plan with lots of space and room for accouts left) Can someone tell me what that is for and why I am suddenly being charged...

I am trying to install software from Boonex (Dolphin) which uses php and is on a Unix server. I have one error so far with the installation. It is looking for a full path to the PHP interpreter and defaulted to: /usr/local/bin/php Where it wasn't found Does someone know what I can do...

Maybe this is another issue coming from the H-Sphere upgrade? I have checked multiple domains on the following servers: Win 11, Win7, Win19, and Win15. For all of the domains I checked the stats tabulated for March in AWStats shows either no activity at all or else very understated...

Hi Folks, In a day or two i will need to send a one-time mass email from an .asp forum to about 3,100 members. Is this something that needs Jodo approval? I thought I remembered there being a policy including a mass email form I need to sign off on? If so could someone tell me where that is...

Hi folks, Has anyone had success in trying to setup Community Server using the Web Install method? http://docs.communityserver.org/wiki/page.aspx/23/web-install-wizard/ I have uploaded the files, support changed the account to asp.net 2.0, changed the file \Installer\default.aspx to...

Hi Folks, I noticed an unusual number of hits coming to one of my domains from a porn site. I wasn't sure why, but when I went to the site I saw the JavaScript that is below in the source code. (Where you see mydomain.com I have edited that from my real domain name) So does anyone know...

Hi Folks, Maybe I am missing something obvious but I sure can't figure out what it is! I have a domain name on a shared IP address let's say it is xyz.com That domain is a live site. I have another domain that is parked. Let's say that is abc.com I want when people type in abc.com...

I want to publicly thank both Stephen and Prakash for their excellent help in resolving a situation for me. What the situation itself was is not important..but what is important is their resolve and determination to get it straight. They did that...and trust me on this..they went way more than...

Hi Folks, I am generally not the type of person to blow his own horn..but this is something I really needed to share. I have been named a Microsoft FrontPage MVP! You can see my name Here ..at some point I will get a photo uploaded as well as a little biography type info. Hopefully...