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This is a non-JodoHost scenario, but maybe someone has some insight on the issue. We are about to move from a .NET website on Windows to a WordPress site using LAMP hosting. We opened a Linux account with a new hosting service and are ready to move the WWW website. The issue is that, due to...

I have a customer who is moving their email to a third-party Exchange hosting service. I have set up a custom A record that points to the new host IP address, and custom MX records pointing to the new host SMTP servers. The problem is that the customer has a generic email address that simply...

When autoresponders were disabled, Yash said an alternate solution would be announced before turning them off. I can't find any information on what that solution is and finally have a customer who is asking for it. What was done?

I'm now the "IT Manager" for our small company. I have a user who's laptop blue screened; he plugged the drive into another machine and found that the C: partition is corrupted. Does anyone have any experience with any data recovery utilities? The system is Windows XP, so it has to handle NTFS...

I have a client who is getting internal email bounced as spam. In other words, email from [email protected] to russ@client .com is being bounced, and vice versa. This client has been on the servers for over 2 years now and this is the first time this has happened. I entered a ticket into the...

URL: http://www.cohentablepads.com I have a client whose web site has been unreachable since about 2:00 PM yesterday (nearly 24 hours now). Shortly before it went down, we initiated a domain transfer to a new registrar (GoDaddy). The domain has not yet been released by the current registrar. I...

Has there been any slowness reported on MAIL5 today? I just got a call from a client who is having trouble receiving emails today. No error messages from Outlook, just no incoming emails even though he knows they are being sent to him. UPDATE: I am monitoring his Inbox and am seeing messages...

I have a client who constantly has email issues. What is currently happening is that they get a message saying it "doesn't go through", at which point they keep on sending the email. Then they get a message from the recipient saying that they got the message several times. This customer...

During testing of a notification product, I noticed that the received time of all messages sent to my JH account are 1 hour earlier than those of my other email accounts. Here are the headers for the email in question: Return-Path: <[email protected]> Delivered-To: [email protected] Received...

I am not able to get to mail4 through web mail or Outlook. One of my customers reported problems earlier today. I have not had any problems getting to the other mail servers, only mail 4. Is there a problem with it?

I am getting complaints from users on MAIL4 that they are having connection timeout issues and that they are suddenly getting large amounts of spam. Is there something going on there we should know about?

I have a client on another hosting service who needs a daily processing job run. His hosting service has set up some sort of trigger to call a web page at a specified time each day, but they tell me that I need to set up the page to "call something that will run at [the] server." I assume I...

I'm getting a bit frustrated with this as I go around on it again. The last time I puttered with it for almost 12 hours before it inexplicably started working. Adding insult to injury, I'm using the script that I got working before! I have a simple contact form that is supposed to send an email...

I have been slowly moving my clients from my former hosting service, which probably began hemorrhaging customers after they botched a datacenter move last year. It's hard to know since they took down their forums after getting roasted by the customer base. There, that should be enough hints to...

I've got a poser here, guys and gals. I have an email script that I have been running successfully on another server. When I moved the client to a JH server, he stopped receving emails. I've learned why that is, but I discovered something else in the process. Emails from this script to my...

In the course of trying to figure out what happened with a disastrous client migration to the JH servers (definitely NOT JH's fault) I just ran a DNS timing for the client's MX record. It came up with an extremely slow result and the following recommendation: What exactly does this mean? Are...

How is SMTP authentication handled at JodoHost? I have a client on another service who is trying to set up a multifunction printer that can send emails. Because the other service only uses POP before SMTP, they cannot use the printer for sending emails. Does JH allow direct SMTP authentication?

I'm having a problem with another hosting company where the value returned by the Server.MapPath variable occasionally changes "all by itself". The hosting company says they are not doing something, but I don't see how this could possibly happen without some sort of activity on their part. Has...