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Never seen this before -- trying to FTP to a client site on web9 cluster2, and I keep getting an error message from my FTP client that says " Sorry, the maximum number of allowed clients (100) are already connected." Now, either there's something really screwed up somewhere, or this is the...

Clients are waking up and finding sites on CF2 not responding at all. I see Stephen's thread from last night w/ updates on attempted fixes, but there's nothing on there sinte 10:58PM and apparently the server has been largely unresponsive since then. Any news and a firm deadline for a...

After trying a ticket and some live chat, I'm still nowhere near a solution to this issue: on web8 I have a client site sitting w/ some odd FTP issues -- I can reach the account via an FTP client, but the hsphere file manager is all wonky and insists on asking for a username/password but won't...

is it possible to take an existing domain and "reduce" it to a stopgap domain, essentially deleting the zone file + mail etc. and be left w/ the domain alias and the folder+data that was there before?

I've got a client with a domain and several distinct sub-domains that each require different packages to work optimally. I can't figure out how i'd set that up in hsphere, since the subdomains need to be established under the zone file of the main domain and there can be only one zone file...

I'm trying to create an account for a client using a plan that's supposed to provide CF -- but first the account was assigned to win9.g********.com, which isn't listed as a CF server, and a second attempt put it on win10. Do both those servers have a 'secret' CF capability that's not obvious to...

I've got a client who needs to change their plan to a CF account. The problem is, the account is already set up w/ mail, and I'd to avoid having to recreate all their emails under the new account -- the change really only affects their web hosting services, not mail. Is it possible to somehow...

I'm looking to switch to one of your linux semi-dedicated plans and trying to figure out what my limits are with regards to memory. One of the domains I would be moving is a drupal site that requires memory_limit set to 128Mb to behave nicely; that's pretty substantial, but it's not clear to me...

I've always had misgivings about web1.g********.com -- on the other hand, it never gets listed w/ real outtage reports in the forum -- it just seems to bounce along like a lethargic yoyo. After spending a few minutes just now watching a few sites time out on that box, I've realized that it's...

A client is complaining. They are seeing this: The recipient address is legitimate. Can I tell them this was caused by hardware issues and has been resolved, or...?

I seem to be unable to implement apache functions like expiresbytype and filematch in my htaccess files (get a 500 error as soon as I try) -- anything to be done about that, or are reseller installs hardwired w/ a limited subset of apache commands?

Some one had a bit of fun w/ a couple of pages on a couple of my sites, and I'm trying to clean up the mess. In the process, they dropped a php page w/ permissions 644, ownership as accountname:accountname. For some reason, I can't get that file deleted -- can't do it thru the webshell...

I need to set a low TTL for some MX records that are changing. I've seen references that claim 14400 is the lowest, but others say 1800 is doable. What's the jodohost policy/supported minimum?

I've got a license for cfx_imagecr and would like to have it installed for a client I'm hosting on cf2.g********.com. Is that doable -- according to this thread it seems to be installed on some, but not all servers. A quick test on cf2 shows that it's not there, alas. Pretty please...

I know there's a way to export webalizer data w/ command line access, but is there any way of getting analyzed log data exported out of webalizer as it runs within hsphere?

I'm hoping someone can offer some additional clarification: I generated a key request thru hsphere, sent the request along to my CA (IPSCA), and got a CR and a private key, as well as a temp. cert. Now I have the "official" cert, and I assumed I could just go drop it off in hsphere under...

I'm moving a client from a jodohost VPS setup to a reseller setup. As part of the exercise I need to migrate mail sitting on a smartermail server on the VPS into the Horde mail system in hsphere. I've set up a Fetch Mail account in Horde that's supposed to IMAP to the smartermail server, but...

i've got a client with a bunch of subdomains (sub.mysite.com, sub2.mysite.com) under an active main domain (mysite.com) on one account. This client now needs to move over a coldfusion site that, ideally would take over the main domain (mysite.com), but I know that's not an option without...

So, what has happened to live chat? The link is gone from the homepage of jodohost (though your main support page still claims that's where the link is to be found). In a thread from January, Manish says that livechat is back up after having been down for a while, and that the new URL is here...

If my client's site at olddomain.com moves to newdomain.com and I wish to still catch traffic to the old site, I can simply delete the old site from hsphere, and then re-establish olddomain.com as a domain alias under newdomain.com. So far so good. But what exactly happens to mail in that...