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I have a couple accounts that are suspended since they have not input their credit card information. They have sent me checks for the entire year so when I unsuspend them for the reason that they have made a payment they are again suspended the next day. How do I go about making it so they do...

What are some things people out there use additional services for? And where does it show up once you use it? Can you create additional services that can be selected whenever a client desires it, for instance a new logo service that they have the ability to purchase anytime they want?

I noticed how you can give promotions for plans but is there a way to give a promotion to an individual on one of his current plans. I made a x% off promotion and have a client that already has a plan that is paying 20/month for I'd like to give him a promo from now on he's only paying...

Okay I have given up trying to have a plan with a dedicated IP. I have went in and changed the plans from dedicated to shared however when trying to signup for a new plan that has that change it still says no dedicated IP available. Is there a wait time for the plans to change or is it...

Is there anything special we need to do to run .net 2.0 on a windows hosting platform?

I am trying to use static IP addresses for alot of my sites. There are a few reasons why but everytime I do it says that there are not any available. I know I pay .50/month for each static IP and I'm okay with it. However, each time I try to use it I have to go through support to get it...

If I have just a single account paying 20/month and I wanted to add another that basically says any other domains after the first are 50% discount what is the best way to accomplish this? Is there a way to setup a new plan that is only available under added domains for a customer? Or can I...

Is there any way or has anyone successfully introduced better analytics to their clients? Doen't seem that HSphere really integrates well with anything but whats currently in it is that truly the case?

Is there a way to login to another account without having their username and password. I'm thinking for maintenance reasons or to help them with simple technical issues. It would be nice similar to the administrator account that you just click an icon to login.

Where is it that affects an individuals credit limit on an existing account. I have an account that has been created but when they try to create another domain under that account it throws this error: Failed to add new resource. The total cost of the resources you are trying to purchase...

Okay, After everything has been said and done. I had a couple accounts that I created under the service account plans that I was thinking to upgrade but now I'm trying to do it right from the beginning using trial accounts. So I had to reset up the same domain after deleting it. Now that...

When your plans have a dedicated IP and you upgrade your plan does the IP stay with you?

I have created a windows service account plan and a windows plan which clients will use. I have put them in the same group however the service account is not viewable to everyone. My idea was to have an account that I can setup for someone that doesnt have the knowledge to setup their own...

Okay getting more detailed here: If I have someone signed up for a Windows Based account can they Sign-up for a Unix Based account under the same CP if it's 2 different plans?

There is some text on the signup screens that read: Skinnable Control Panel You can choose out of three navigation skins: Left Menu, No Menu, and Text Based. No Menu skin uses icons to get to any place in your control panel. Is there a way to remove this or change what it says?

Sorry for all the posts, I'm wondering how to best set this up. I have a few clients that have more than one domain or will have in the future. I'd like them to be able to manage all their domains with their one account. But I would also like to charge for each domain their hosting. For...

Was wondering if anyone is able to setup a way for people to resell through their reseller account. I'll try to clarify better here. I have a client that gets a few sites every week that wants me to host. However I'd like to be able to either pay them a flat fee or a percentage monthly of any...

Hello, I've just started in with JodoHost and about finished my setup. I was wondering what most people are doing for their frontend? Are there templates that can front the HSphere backend besides http://www.hspheretemplates.com/ or is it possible to use something else besides having to take...