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I am having ongoing issues with mail6.myhsphere.biz How are we supposed to get support these days? Let me know where to open a ticket if that needs to be done.

Hello - Could I get an update on the situation with mysql7? Is this part of the ransomware situation, or is this a separate issue that I should attempt to address on my end?

I received an e-mail stating that my reseller account was nearing my summary account quota for disk space. Do "paused" accounts still count against this quota? I have a lot of paused accounts for old clients that can be deleted, but I would love to know if these paused accounts count against...

I am trying to get resolution on Ticket ID: EQY-14583-544 The domain in question was part of the troubled group from yesterday, but is still not operational, even though the webserver seems to be up and running. My client is being patient for the moment, but their website has been down for...

Quick heads up for anyone who has this slider plugin installed. Best you update it quickly. http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html

Hello - Several of my wordpress installations have recently had the standard "/wp-admin" login blocked by jodohost. I totally understand why you do this, and I'm not really opposed to it. However, it would be convenient if, when you block the default page, you were to automatically create the...

Hello - I'm wondering if anyone else has difficulty using the Archive function out of the webshell ftp. I am simply trying to create an archive of a set of site files, but it doesn't seem to do anything. I select the directory, then click "Archive", select the compressed file type and name...

I have been receiving almost daily alerts about temporary outages on Cl1 web14. I realize these usually clear up quickly, but it is distressing, and I've posted about it here several times. My alerts also only check once every 30 minutes...so there's a good chance the issue is more prevalent...

Really that's all I have.

I recently ran a dns check on mxtoolbox and got a warning that my SOA Expire Value and SOA NXdomain values are set way too high. Does anyone know if this is configurable in hsphere?

Hello - I have been setting up the wordpress login workaround as instructed, and it has worked fine. So far I've only done so on sites that require changes, etc. Could someone please PM me an update regarding when/if the workaround will be no longer necessary? I don't want to set it up for...

All sites not responding. Mxtoolbox says the nameservers are not available or not responding authoritatively. Super.

There's been several outages on CL1 Web14 in the last few weeks. Some are thankfully very short, but this is troubling. Is web14 problematic? Please let me know if it is a known issue, as I have a presentation to make in front of a client on that server next week, and it's hard to be confident...

Is it possible to connect to the JH mysql servers from another host altogether? I'll explain: I have a test site set up on an account using wordpress. The client wants me to install the site on their rather suspect hosting. Their host gives no option for installing the WP db. Can I install the...

Hello, I have an issue that has not been addressed to my satisfaction via support ticket, so I wanted to raise the issue here. I have a number of client sites that use wordpress. Until recently, using the CMS interface to upload photos/files has worked very well, with directories set at 755...

I'm curious if anyone can point me in the right direction here: I'm looking for an easy way that I can search the code of an entire site for malicious content. For instance, I'd love to easily search an entire site, all files included for "base64" or "eval" or something like that. It doesn't...

Hello - I have several sites with jodohost that utilize CMS and require directories set to 777. I've been told by other developers using this software that this "shouldn't" be the case and that it has something to do with the way JH has php configured - but honestly, that doesn't matter - the...

I have been receiving frequent, but generally short-lived 500 Internal Server Errors on sites hosted by Jodohost. Generally these errors are short lived, so it is pointless to open a ticket, but it's pretty annoying and also disconcerting. The exact error message is: Error 500: Internal...

Quick question: I have one of those free monitors set up through monitor.us, and twice in the last week I've gotten e-mails that have "critical" warnings about web14. In both cases by the time I got the e-mail and checked, everything was running fine. Have there been any known issues with...

Any word on when the next maintenance will be done on cl1mail10? I'd like to tell my clients. Thanks