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Hello, I have been a long time customer and it seems that lately there are a variety of "new policies" that we only find out about when we are in a jam. For example, sub ftp accounts have always been free and when I just asked for one was tld there is now a 0.50 charge permonth. I've seen...

I definitely think it is a keeper. It is one of the services that drew me to JodoHost in the first place. When a customer calls in and I can't confirm something immediately, being able to go to a live chat is critical -- especially when it appears like an outage to see if it is server related...