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After 14 years at Jodohost, I'm off. My last client with a need for Hsphere moved on, so this reseller account is now redundant. Thanks for all your help over the years. Goodbye and good luck, Stephen and everyone at Support.

I had to turn off a win24 site last night to mitigate a bot attack on a form. I had received a thousand emails in about 10 minutes! It has a simple captcha that had never been hit before, but looking at Cloudflare stats the site traffic was running into tens of thousands of hits every few...

I got a warning email this morning that said one of my accounts used 575.2Gb today! Ticket [RS #FVW-21696-833]: traffic log problem This account has used 600GB in TEN years; but now Hsphere says it used that in one day and i can't see why because it restarted on the 8th???? The transfer logs...

mysql10 sites are down. Support site is not responding either. What's up?

I trying to set up MX and A record for a list server on another host, but not quite got it right somehow. Currently the main domain is on JH. I need a subdomain address to work for the listserv; this has no website, it's just a mail server. So if my main domain is mydomain.com the DNS for...

Having problems updated Wordpress on this server. Hit the back-end update button and usually it never gets past the message: Downloading update from http://downloads.wordpress.org/release/wordpress-3.8.2-no-content.zip… Unpacking the update… It just hangs there. Occasionally it will...

I have a ticket in for this TZK-15960-631 but I thought I'd mention here in case anyone else can shed light on the problem. I have a Wordpress site down, don't know how long, but it turns out it's because the database user disappeared completely from the CP on win38 ? The database is still...

Hsphere custom error pages don't seem to work. The default 404 page on server 2008 is a little dramatic. Is this enabled, or is there a delay after setting up a new one in CP before it will work?

It's been over an hour on Ticket LTV-35780-612 No response yet...

win38 seems to have been down for about an hour. any fix coming soon?

I have a couple of sites down for about 12 hours due to ASP not working. Ticket DZX-22772-885 Is there no status check you guys run that alerts you to that? It's not always obviously from the web site front end that ASP doesn't work, which means sites can be down for many hours without anyone...

It seems to be database-connected sites, mysql7 and mysql10. Some connect eventually but they're extremely slow. Is there a problem? Cloudflare doesn't kick in at all... that's disappointing.

Just out of curiosity, how do so many bots sign up for this forum? Given it has reCaptcha on the registration form it should be fairly safe. I have much simpler captchas or checks on some registrations and they're never affected by automated signups. Seems they must be bypassing it. It seems...

Web15 is down at present. It has been up and down a number of times today, and it seems to become unresponsive at least once every day. No FTP at present, even. Is this going to be permanently resolved, or should I start moving sites away?

Is this ongoing?

Amazon SES requires an entry with an "_" character to verify a domain for DKIM. That's apparently in the DKIM specs; it requires _domainkey as part of the CNAME record. Hsphere (and apparently Plesk) does not normally allow an underscore in the name field for CNAME (which it should, according to...

A client got mail with attachemnt sent to them bounced back to the sender with "rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 sorry, that message size...

On Windows servers this is more or less instant, but subdomains on Linux (CL1) seem to take an indeterminate amount of time to become functional. Files, even the 'instant access domain alias', are still not available after 45 minutes on one I set up earlier. All I get is the "default H-Sphere...

Re: the previous announcement that shared ssl was to be temporarily suspended, how long is temporary going to be? Bearing in mind that the only alternative to this is to use up more IPs and pay for a number of certificates, I would think this is a priority. I have a Roundcube setup that uses...

All my reseller accounts are showing prices in ¤ instead of $, leading Paypal to respond that "This recipient does not accept payments denominated in XXX. " This happens whether the email links are used or paid through the user control panel. Anyone else having this problem?