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I saw in the Network section above Cluster 1 problems were resolved, but several sites are still "down".

I noticed in the Network Outages forum Manoj Saini indicated this was fixed. However, it is NOT fixed. Clients CAN login, and they can SEND emails - but incoming email is NOT being delivered. We've tried email clients and the different WebMail clients - incoming emails are NOT being...

I have submitted a trouble ticket, but no response yet... Customers are complaining that email is not being delivered - basically all day.l Oddly, sending email does NOT seem to be affected. While I know you have "scheduled maintenance" there was no indication email would be down for extended...

These servers appear to STILL be down - clients are complaining this morning that they can not log into any webmail service and SMTP sends fail/time out.

It really is amazing how fast sites are loading now! Great job on the new servers and data center! [edit] I think your time offset is wrong, the time stamp on the post should have been 1:33 PM It's 1:49pm now...

I have opened a trouble ticket for this: #545432 Web17 sites seem to "die" with either 503 error messages or something like: This page isn’t working xyzdomain.org didn’t send any data. ERR_EMPTY_RESPONSE All the other servers on Cluster 1 where I have sites hosted seem fine - I've tested...

At least they are getting emails! I just answered the fourth phone call about missing emails, both incoming and outgoing.

I agree with everyone - the performance is frustrating, and the lack of response makes it 10x worse. And for the record, responses like "please try again now and report any problems" don't really count as a response. Not only is it deceptively vague with no indication of what or why the site...

So you're saying SQL servers are fine... Check your own server logs, they are FULL of 500 and 503 errors! "It is up and going fine..." " It works just fine using the name.." I guess that's only the SQL servers, what about web servers? What is the ETA on those fixes? Right now load times are...

So how does that relate to simple CMS sites like WordPress, Drupal, and Joomla? Are they suddenly configured incorrectly? That's an honest question - I've always plugged in the name (mysql##.xyz.com) for the relevant MySQL server (instead of localhost), created my DB user, and let the install...

Just an example: 75.137.40.210 - - [24/May/2017:13:24:44 -0500] "GET /_scan.php HTTP/1.1" 200 141.255.30.67 - - [24/May/2017:13:24:35 -0500] "GET /wp-login.php HTTP/1.1" 404 75.137.40.210 - - [24/May/2017:13:24:56 -0500] "GET / HTTP/1.1" 503 141.255.30.67 - - [24/May/2017:13:25:11 -0500] "GET...

After five hours I get this response: Can you please check now and update us if still continue to see a similar problem. The server error log is literally full of 500 or 503 errors - shouldn't tech support be able to monitor that without asking ME the question? UpTrends.com and...

Curious what the expected reply time is to a trouble ticket for a down server? I started out on Live Chat and was told to create a ticket. Now nearly 4 hours later, no reply, problems still exist, affecting multiple domains on Web18 / Cluster1 No updates on Facebook either to indicate a...

Cluster 1 has been slow all morning - often throwing 500 errors - and currently Win16 is not responding at all. Currently in a chat with Shyamalendu to determine what's up...

Looks like things are coming back online again!

I just started a live chat - they have said they are checking on it.

While I was typing the above, two files appeared: Although the dates show they were "modified" yesterday, they are new files that just appeared today (just a few minutes ago) Looking at the Access(Transfer) log in the control panel there I can activity at the time, and at least one...

I have a website that was recently hacked - reported by Google/Norton/etc. and blacklisted everywhere - what a nightmare! We were able to get it MOSTLY cleaned up - enough that Google and the others 'scanned' it and reported as clean again. However - there is still a problem. Just about every...

Well, it looks like there is an explanation! Apparently the domains contained "read only" folders. I was not able to download these because they are read only - frustrating because the only time I've ever worried about permissions is checking for "777" on Linux servers to secure vulnerable...

I hope you are working on this issue - the support ticket still claims the H-Sphere numbers are correct. I really don't understand this: Support says the server reports the files in the domain are 442 MB (no email, no SQL - just files) When I download EVERYTHING via FTP I get 206 MB (size on...