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Web 12 has been extremely unstable this last week timing out, for up to a few hours at a time, during the day. I'm not sure what the problem is but it is causing me a lot of hassle from my clients who are not happy with the amount of downtime we have been experiencing. I've created...

Hi guys having problems accessing web12 getting a 'connection reset' error and 'connection timed out' when connecting via FTP Probably just needs a reboot Thanks Irfan

mysql8 seems to be up and running again and the FTP problems have solved themselves as well. Thanks

Hi Any update on the situation? Still getting a cannot get to database error. I am also having problems with FTP access to web14 so I cant even change the database hostname to an ip address

Its all working now thanks

Hi Im having trouble viewing a site hosted on web12, it's timing out I get the same problem connecting over FTP Thanks

Cheers guys, got Jodo to do it in the end!

I'm trying to install "egroupware" into one of my accounts. In the config wizard it tells me that I need to create a directory for back ups that are outside of the root folder...how do I do this through H-Sphere...or is this a JODO thing to do.

I've set up some space for a customer and added the domain www.ripplefloridavillas.com. The actual Domain name has been registered with another registrar. Currently the domain is pointing at NS0.telivo.co.uk and NS1.telivo.co.uk. When looking into the hsphere control panel for this...

I've tried to do that (clicking the magnifying glass next to the domain) but it just brings up a page not found.

OK...Basic questions here... I've set up a third level domain and added a Top Level Domain. I'm using the 3rd level to test the site, but cannot get into the TLD through HSPHERE. I realise that I've not pointed the tld that was registered with another company, to the tld folder of the site...

Thnaks Yash...I'll get it sorted...

I have the value host package @ $35 per month, I've noticed in your products pages that Value plans have 5gig of space and 80gig of Bandwidth...my service account only shows 2.5 gig of space and 30gig of bandwidth...can I change this in HSphere without getting charged? And why isn't this done...

Thanks everyone, I've been on to my registrar and they've sorted it (I hope)... Cheers

When a Customer has a dedicated IP, do they need to set their Nameserver to the dedicated IP or the allocated Nameservers for me as the reseller...in other words should he be using NS3 & NS4 that is for all my customers or just use his dedicated IP?

Cheers...I thought it might be that...thanks for that.

Normally, if I set up a site for a customer I initially set up a third level domain and develop the site in this, then when they are happy with it I register their tld domain name and create a new 'folder' in H-Sphere as the TLD and copy and paste the files from the "example.myhost.co.uk to...

Trouble is, my domain name registrar, only allows me to chanhe the name servers and not change the actual IP's...I've contacted them and they say they have contact nominet to do this...does this sound right?

Right, I'm stuck...I can't get into my admin Control Panel to get into my user accounts to see what IP's they now have. I've used 3 different registrar's for domains and none of them give me the option to input IP's (the actual numbers), all I can do is put in ns1.domainname, ns2.domainname...I...

I've got an ASP Forum on a particular site using WIN 7 and I can't access it...Is it down?