anonymous support ?

[TrueBlue]

Hello,

Are you supposed to be able to see other resellers in the Cerberus Helpdesk? Because I can see like 5 other resellers when I logon.

Any ideas?

 

[tanmaya]

Only you as a helpdesk agent can see because of some helpdesk database issue(they are non-existent entries). Cerberus team wont help us with this unless we move to their latest version. I'm trying to push this work up my list and soon we should have it all resolved.