Dated: February 3, 2004
It has come to our notice that a number of customers have setup up their JodoHost email accounts to automatically forward all incoming email to their AOL email accounts. As a result of this, any spam coming into your JodoHost email account is being routed to your AOL email account via our mail server. AOL has been flagging all this spam coming into their network as coming from our mail server and has been sending repeated complaints to us and our upstream ISP, even through our mail server isn't the original source for that spam.
At the moment, we are totally helpless in this situation as AOL is continuing to issue complaints against us even though we have explained them the situation. As a result, we are asking all our customers and resellers to cooperate with us and disable forwarding of mail to AOL accounts. If we receive AOL complaints of spam going into your AOL mailbox from your JodoHost email account, we'd be forced to deactivate this forwarding ourselves for your account.
It is absolutely imperative that we stop the complaints from coming in as AOL is threatening to blacklist mail from our server. We hope our customers and resellers understand the situation here and be cooperate with us
It has come to our notice that a number of customers have setup up their JodoHost email accounts to automatically forward all incoming email to their AOL email accounts. As a result of this, any spam coming into your JodoHost email account is being routed to your AOL email account via our mail server. AOL has been flagging all this spam coming into their network as coming from our mail server and has been sending repeated complaints to us and our upstream ISP, even through our mail server isn't the original source for that spam.
At the moment, we are totally helpless in this situation as AOL is continuing to issue complaints against us even though we have explained them the situation. As a result, we are asking all our customers and resellers to cooperate with us and disable forwarding of mail to AOL accounts. If we receive AOL complaints of spam going into your AOL mailbox from your JodoHost email account, we'd be forced to deactivate this forwarding ourselves for your account.
It is absolutely imperative that we stop the complaints from coming in as AOL is threatening to blacklist mail from our server. We hope our customers and resellers understand the situation here and be cooperate with us