awaiting answer....
- Thread starter snooper
- Start date
Well, while you're looking into why it took so long to respond to those two, can you also look into why it is taking so long to respond to ticket #37617 submitted YESTERDAY at 1:50 PM.
This is going to be a pain if I have to wait so long just to get a response. And since these tickets are for CF DSNs, it really holds up the development process.
This is going to be a pain if I have to wait so long just to get a response. And since these tickets are for CF DSNs, it really holds up the development process.
This is to Atul and Yash etc -
It seems that this issue is getting more and more serious.
The fact is that whether its submitted by CP or mail, it still is problematic.
what can you tell us with regard to attending to these problems - on a technical level and also a human resources level?
Thanks
It seems that this issue is getting more and more serious.
The fact is that whether its submitted by CP or mail, it still is problematic.
what can you tell us with regard to attending to these problems - on a technical level and also a human resources level?
Thanks
Thanks for the reply Yash.
yes, we do realise that you must get many tickets per day, but we also hope that you have the right man-power to deal with it - quantity and quality speaking. This is a basic issue, and originally one i was so happy with when i moved here.
the new system you speak of sounds good, i hope it make it easier for you and us - customers and resellers.
also, please note, that people write on the forum, not after 60 minutes of not receiving a reply, but after a good few hours of no-response. magically, things are tended to shortly after being posted on the forum, so that does seem to work.
Thanks for listening.
yes, we do realise that you must get many tickets per day, but we also hope that you have the right man-power to deal with it - quantity and quality speaking. This is a basic issue, and originally one i was so happy with when i moved here.
the new system you speak of sounds good, i hope it make it easier for you and us - customers and resellers.
also, please note, that people write on the forum, not after 60 minutes of not receiving a reply, but after a good few hours of no-response. magically, things are tended to shortly after being posted on the forum, so that does seem to work.
Thanks for listening.
weboxygen said:
This ticket does not exist in our ticket system. I logged into your CP and couldn't find this ticket there either. Are you sure you submitted it via the correct CP? Please also do not use the Expressia design for your control panel, it can freeze up the browser of the person answering your ticket. Instead use Expressia Lite
That's funny, because I submitted it via e-mail same as I submitted my other tickets AND even got a confirmation for it. Hmm....
Of course it still hasn't been answered. As for the Live Chat, I initially went to Live Chat before coming to the boards to find out about it, but Live Chat was "offline" for all channels.
Of course it still hasn't been answered. As for the Live Chat, I initially went to Live Chat before coming to the boards to find out about it, but Live Chat was "offline" for all channels.