Billing period services.

MAKhosting

MAKhosting

Perch
I have a customer signed up and she has purchased a monthly maintenance package from me. I charged her $30.00/mo to maintain her site for her. I added this $30.00/mo charge as a Billing period based debit on her invoice. when I went to review her account invoice information, it said that the charge was $29.18 and not $30.00, but the Billing period based debit is recorded as $30.00. I am confused. I also credited her account because she is paying via check and the credit added was for one month of hosting and the invoice says balance is $0.22 possitive. how can that be when I credited her account only the amount charged? Please login and view. I will create a trouble ticket as well if sensitive info is needed.
 
Where did you add $ 30.00? One way to debit these charges is to add it as Service in billing section.
 
atulkumar said:
Where did you add $ 30.00? One way to debit these charges is to add it as Service in billing section.
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Yes. That is what i did. I added the $30.00 charge as a service in the billing period to be charged monthly. but it is $29.18 in the invoice. not $30.00. please login and have a look. I opened a support ticket about this. refer to that ticket.
 
MarkeyHost said:
Could it have anything to do with the add on service being pro rated?
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ok, markey hit it on the head. her account had been activated already and thus the system pro-rated the charge. I guess that's cool, but I was hoping it would just add the $30.00 charge since the service was $30.00. but if it is included in the monthly payments and it started a day into it, I guess it would get pro-rated. problem solved. Thanks.
 
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