Can't Log Support Request

[com-du-it.com]

Hi

I cannot log into the Cerberus Helpdesk and have not been able to do so for over a week. I sent an email to reseller support but the problem has not been resolved and am now not getting any reply from reseller support on any queries I submit by email.

Before suggesting again that I must be doing something wrong please bear in mind that I have previously logged into Cerberus with no problem, that I have tested the username/login on https://cp.m****here.biz and can login perfectly fine using exactly the same username/password and that I have tried using another computer with no joy.

Please advise.

Regards, Stephen

 

[Stephen]

Stephen,

When submitting a ticket by email are your getting a reply back automatically?

 

[com-du-it.com]

I received an auto response to the original email regarding this problem sent on the 4th Oct.

I did not receive an auto reponse to another email regarding another topic sent on the 6th Oct.

I have just send a test email and received a very prompt auto response.

Not sure what happened on the 6th...

 

[ErikP]

hello,

Ican log in. but I can log in always after the second try.

weird though its happened in all panels of this sort that I have used.