Coldfusion Server Mappings

[juncmodule]

So, I'm having considerable difficulty getting support to set up a Server Mapping for me.

I submitted the following ticket:

Am I able to get server mappings set up for my coldfusion account?

It would be for juncmodule.com and all of the domain under that account. The name can be "global" "juncmod_global" or something along those lines.

I intend on using it to store CFCs and global headers and footers which could be called from any of the site hosted under that account.

If there is a way for me to do this please let me know and I will take care of it.

Thank you very much for all of your help today.

later,
-junc

The reply I received was this:

Hello,

No, you can't do it at your end, we can do that for you.
Feel free to contact us for further assistance.

Thanks and Regards
Akshay

So in my confusion:

Excellent!

...wait...does that mean you did it or will soon?

Then I got this humorous nugget:

Hello,

Let us know extension name which one you want to setup for coldfusion.

Feel free to contact us for further assistance.

Thanks and Regards
Akshay

Finally, after providing a link to the adobe livedocs explanation of what a Coldfusion Server Mapping was I got this:

We already having default server mappings. If you need any special kindly, let us know.

Feel free to contact us for further assistance.

With Regards,
Manish Srivastava

This has been going on since 9PM last night. Is there an easier method to go about doing this? I'm obviously failing to communicate what I want properly. Any advice? Does support read the previous responses in a ticket?

If it weren't for the fact that this is delaying what little time I have to work on my site it might be more funny than it is....That extension reply is pretty funny though.

later,
-junc

 

[sudhanshu]

If you want that in short time or you are not able to explain what exactly your need so you also come on live chat and directly communicate with Tech people.

 

[juncmodule]

Thank you very much for your help Sudhanshu.

The live chat definitely works out better when trying to explain something like that.

So far Jodohost has been really awesome taking care of all of my needs. I don't think there are many hosting companies out there that handle things like this so quickly.

If Sudhanshu's manager is reading this, give that man a raise

later,
-junc

 

[Stephen]

glad you got it worked out

I know what you are speaking of here, but it is not a very common request most people don't need a mapping adding in CF admin side, but we will do it if needed.

 

[juncmodule]

The sad part is after all of that I couldn't get it to work. I tried to set up the same mapping on my server and it didn't work. I started googling around and saw a lot of mentioning about the difference between server mappings and CF server mappings. I was getting worried that I had requested the wrong thing.

Luckily I figured it out, stupid as usual:

Doesn't work:
<cfinclude template="juncmod_global/header.cfm">

Does work:
<cfinclude template="/juncmod_global/header.cfm">

That silly little slash at the beginning.

later,
-junc

 

[Stephen]

The sad part is after all of that I couldn't get it to work. I tried to set up the same mapping on my server and it didn't work. I started googling around and saw a lot of mentioning about the difference between server mappings and CF server mappings. I was getting worried that I had requested the wrong thing.

Luckily I figured it out, stupid as usual:

Doesn't work:
<cfinclude template="juncmod_global/header.cfm">

Does work:
<cfinclude template="/juncmod_global/header.cfm">

That silly little slash at the beginning.

later,
-junc

Actually I know someone else had this issue(it must have been two years ago) and I could not find the issue, so you just gave me some good point of reference as well. Code is probably my weakest point, not something I do.