Contact forms on client websites not working

nzkiwi

nzkiwi

Perch
I have several clients who have websites built using Site Studio. Each contains a page with a form for visitors to contact the site owner. Some time over the last 7 days, these contact forms have stopped working.

Ticket # BLM-61288-567

The last response from the help desk included:
As I can check you are using local SMTP of web server to send emails which is nor recommended. Because local SMTP of web server that doesn't have rdns/ptr record. Due to which mail servers those checks for ptr records, will reject your mails.

We request you to use proper SMTP authentication in your code to send emails to avoid the issues. You can use php mailer script with proper SMTP authentication. If you want then we can also provide you sample php mailer code.
Click to expand...
As far as I can see Site Studio doesn't have any means to specify SMTP settings. Site Studio creates a form:
Code: 
<form name="questionary" action="http://173.0.129.1/studio/servlet/psoft.customform.CustomForm" method="post">
So I believe mail processing is not handled on the clients' websites, but elsewhere. I queried help desk about this 24 hours ago and so far have not received a reply.

The forms send an email to Jodo hosted email addresses (same domain as the websites, so even if local SMTP is used this shouldn't be a problem, right?. In the meantime the forms are not working. Could someone respond here or on the ticket. Thanks
 
Due to some post migration issues, there may be some delay in response.

However, I've replied your ticket and mails should arrived to the destination now. Please check and update us on ticket, if the issue still persist.
 
Please send support ticket with websites name, so that we can check and do verify you are using correct name server IPs.
 
I would like to request to you please open a support ticket with mention all details.
 
You must log in or register to reply here.
Back
Top