Credit Limits

V

VORTRIS

Perch
Where is it that affects an individuals credit limit on an existing account.

I have an account that has been created but when they try to create another domain under that account it throws this error:

Failed to add new resource.
The total cost of the resources you are trying to purchase exceeds your credit

I changed the credit limit under the plan but that doesnt help either.
 
If there is negative balance in user account, hsphere wouldn't let him add any paid resource.

Give Temporary credit to this account by following these steps..

Increasing Credit Limit for Individual Accounts :
(To increase or reduce credit limit for a particular account by a fixed amount)

1. Find the account using the Search utility.
2. Click the credit limit value in the Credit column.
3. On the page that appears, enter the amount above plan's credit limit value. For example, the Credit Limit for the plan is $10. To make it $12 for a specific account, enter 2.
4. Click Increase. The search results page will now show the difference from the default, not the absolute credit limit.
 
Negate that... but just in case someone else is running into the same issue.

If you are allowing a trial setup and want to add more than one domain to that account make sure that you give enough credit in the administrative section to cover the number of domains.
 
For this keep "Trial Credit" a bit higher. It is next to trial duration field on the first page, when you edit the plan. Also, set the cost of additional domain in second page (where you specify the plan resource limits).
 
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