Customer problem - created ticket, sent email, still no response from JH

[Good Oyster]

I have an issue with a new customer I need to get resolved. I created a ticket almost 2 1/2 hours ago, never got confirmation. An hour later, I sent an email to tech support, and CC'd Stephen. Still no response from that. Is there an issue with the help desk and support emails?

 

[Yash]

What is your ticket #?

 

[Good Oyster]

If I had a confirmation email, I could tell you that.

 

[Good Oyster]

I have finally received a confirmation email and the ticket now shows up in the Cerberus ticket history - only took 2 1/2 hours! So obviously there was a problem, hopefully now it's fixed and my ticket will be handled.

 

[Stephen]

It was dspam1 that was the problem, we used a different interface to it than everyone else(different network interface) and we had to move it to another server after configuring.