Customer Ticket System / Service Desk

[timruns]

Hi,
We have a reseller account, and our primary business involves doing both web design and IT infrastructure for clients.

We want to set up a ticket system for our clients to use. One of our R&D guys likes Adventnet. Does anyone use it here at Jodo? What would it take to run it (would I need a VPS account)? Anyone use something different they want to recommend?

http://manageengine.adventnet.com/products/support-center/index.html

lets get the TRIAL edition
http://manageengine.adventnet.com/products/support-center/download.html?trial

requirements r here:
http://manageengine.adventnet.com/products/support-center/system-requirement.html

 

[tanmaya]

Already replied on ticket. For information of others, this can only be hosted on a VPS and not on shared servers.