Datacenter Shift

Yash

Bass
Dated: July 30, 2003

We have taken the step of shifting our servers from our Atlanta Datacenter (GlobalCompass) to a datacenter located in Pennsylvania .

We began last weekend by doing a test migration. We identified some issues, corrected them and began the first synchronization on Tuesday. Since there is so much data, this will take until Wednesday night or early Thursday morning. It will then be tested again to ensure ALL information has been moved over and that all sites are up and working within the Hsphere cluster. Once this testing is done we will begin a real time synchronization of data. This will ensure that current information is carried over to the new servers from the old ones. Finally everything will be pointed to the new servers at the PA datacenter. This is expected to be done by late Friday or early Saturday so Saturday is when we are expecting the migration to be completed

For most of you the impact will be very little. You will need to change the ip addresses that are associated with your name servers. This too only if your domain wasn't registered with us and your domain registrar required you to enter in IP addresses. Dedicated IPs purchases by customers will also change along with the IP addresses for all our servers. When the new cluster is running, we will be emailing all our customers the new IP addresses.

We have put redirect scripts in place so all requests from our old servers will be carried to the new servers for a period of one week after the migration is complete. This will ensure that there is 0% downtime during this period

There are some customizations that will not transfer over. Most of these are Windows related and will have to be recreated. Here is a short list of what may not transfer over:
Enabled Parent Paths
Specific directory permissions ie (ASP.Net, Anonymous Access Removed)

These are easy to recreate. Customers that have such customizations enabled on their domain/account are requested to open a ticket with us after the migration is complete and we will re-enable them

It should be noted that we successfully completed a similar migration back in February with little or no problems. We are hoping for the same. Once the migration is completed hopefully by Saturday, both the problems with our IP addresses being blacklisted and the error caused while creating new MS SQL logins will be solved. Further updates will be posted here.
 
Added: August 3, 2003

We are in the final stages of completing the migration of our servers to our Pennsylvania datacenter. The completion of the shift has been delayed due to several issues we had to deal with. During the next several hours and throughout the weekend you may experience brief outages. These outages should mainly be confined to our Unix Servers (CP, MySQL, Mail, Web) however occasional downtime on our Windows Servers may be experienced as well. We appologize for the inconvenience
 
Added: August 5, 2003

We will be completing IP reassignments for the servers, domains and nameservers this evening. This will cause the Control Panel to be unavailabe for about 1 hour to 1 1/2 hours. This IP change should not effect websites being available. All old IP addresses will be mapped to the new IP addresses. This will prevent any problems with domains resolving. We will email you when we have completed this change over.
 
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