DNS Issues - Connections Refused

K

KentWA

Guppy
I have several domains that have gone down intermitantly since yesterday. I submitted a ticket a short time ago, yet the ticket system did not deliver an email even. I have not touched the control panel in at least 2 weeks.

As the ticket system is not even acknowledging submission by email I felt I was not going to get a response email if I need to change something.
 
if you are on gohsphe**.com (cluster2) did you update your DNS server IPs?

We've sent multiple emails, and a final notice back on the 18th as well, as DNS caches expire these will cease to work.
 
I did check before submitting the ticket that the IPs for NS1 and NS2 are resolving to the previously communicated IPs. When I put the IP addresses into my registratar resolves them and changes the name to NS1.G********.COM and NS2.G********.COM.
 
KentWA said:
I did check before submitting the ticket that the IPs for NS1 and NS2 are resolving to the previously communicated IPs. When I put the IP addresses into my registratar resolves them and changes the name to NS1.G********.COM and NS2.G********.COM.
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if it resolves the IPs, you are putting in the wrong section.

that is 'nameservers' section, there will be a special area for setting your custom nameservers, on our domain control panel it is called Child nameservers

I have personal domains at godaddy and it is 'Host Summary' (on domain control panel, scroll down past summary and will be on left bottom)

It varies by others, I sadly don't know them all.
 
Thanks Stephen, I dug in deeper with NSLookup and was getting the old IPs out of my registrars system about 3/4 of the time, yet their control panel showed the right IPs. Calling them revealed that they had both sets cached and had to force a flush to clear the old IPs.

As A side note I dug back through my email and there are no emails from Jodo on the 18th at all, It might help to send it back out once again to ensure coverage.
 
KentWA said:
I did check before submitting the ticket that the IPs for NS1 and NS2 are resolving to the previously communicated IPs. When I put the IP addresses into my registratar resolves them and changes the name to NS1.G********.COM and NS2.G********.COM.
Click to expand...

KentWA said:
Thanks Stephen, I dug in deeper with NSLookup and was getting the old IPs out of my registrars system about 3/4 of the time, yet their control panel showed the right IPs. Calling them revealed that they had both sets cached and had to force a flush to clear the old IPs.

As A side note I dug back through my email and there are no emails from Jodo on the 18th at all, It might help to send it back out once again to ensure coverage.
Click to expand...


they all went out :)

You may want to verify contact info in contact info section and billing section of the CP, we did get a few bounces, but not many considering all that went out :)

it was also the 3rd email mentioning it, and the 5th or 6th about migrations in general.

i PMed you those IPs just in case you had need of them, glad you are working to get it sorted.
 
Do you know when they were turned off? I would suspect around Friday or Saturday EST due to when DNS stopped resolving.
 
Forensi said:
Do you know when they were turned off? I would suspect around Friday or Saturday EST due to when DNS stopped resolving.
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I believe you are right, which was beyond the 20th we had said in the mailing as well, so all should have been propagated long before it went off.
 
Do you know how long propagation normally takes to occur? And I'm referring to root DNS servers not TTL on normal DNS records as that I believe is entirely different.
 
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