Double whammy - mail3 issue

[pfleischman]

mail3 has the heaviest of my mail users. I know full well the issues of rebuilding a server and restoring a backup, but without the control panel, I also don't have the option of redirecting the mail for those domains even temporarily. Any suggestions?

 

[Stephen]

mail3 has the heaviest of my mail users. I know full well the issues of rebuilding a server and restoring a backup, but without the control panel, I also don't have the option of redirecting the mail for those domains even temporarily. Any suggestions?

Redirection would not do a lot of good with the long TTL's at default DNS settings, the transfer will be done long before DNS would take effect at this point. when I make DNS entries by hand I like to use a DNS TTL of 1200, but I believe hsphere uses 86400 which is 24 hours (for those that don't know that 86400= how many seconds)

This is a double whammy for us as it is the 2nd such mess while we are doing migrations to happen. It re-enforced out thoughts on going with all new hardware and all new platform for all servers, but really is as frustrating to us as to you. We had no plans for this right now and it and web10 killed out other plans really badly

The ip migrations are also taking longer than in the past and we are trying to group together as many servers as possible so that we can bring the CP up and keep it up for longer periods, but that ran into daytime today with mail3 issue.

 

[pfleischman]

Even thought it was posted otherwise on the status thread, given the length of the outage, mail sent to domains on mail3 is now bouncing back to the original senders. This just keeps getting worse.

 

[Stephen]

Even thought it was posted otherwise on the status thread, given the length of the outage, mail sent to domains on mail3 is now bouncing back to the original senders. This just keeps getting worse.

I don't know the content of the bounce, but that is not uncommon, sometime it will be a delay message saying it will retry in queue for X hours or days. That really does depend on the sending mail server. We understand it is not good, and all efforts are pointing that direction in getting it up as soon as possible.