Dumb HSphere question - determine accounts up for renewal soon

skypanther

skypanther

Exalted Code Master!
I should know this by now, but how can I tell which domains are coming up for renewal, say, within the next 30 or 60 days? I'd like advance notice rather than just getting the CC's when a customer's domain comes up for renewal. Many of my accounts are manual-bill rather than via HSphere and I'd like to send out invoices at least 15 days before renewal time.

The billing balance exhaustion date report seems like it should tell me, but the exhaustion date is always the current day.

Thanks,
Tim
 
Hi Tim,

Hopefully someone comes along with a better idea..as I would like to know as well.

What I do right now for these types of situations..is to use some type of offline reminders. Something like Outlook. Not the most elegant solution..but it at least prods me when I want it to.
 
This is something that is discussed in psoft private forums as well, with no real resolution to this point even in the 3.0 line if I am remembering properly.
 
Seems like such an obvious feature. I'm dumbfounded that psoft didn't realize years ago that they needed to add it! :rolleyes:

I have a spreadsheet of renewal dates. But, I forget to check it and it often gets out of date as I add new clients, renew accounts, etc. Something more automated sure would help.

Hmm, I wonder if there's a way to extract the information using something like Hsphere PHAX (PHP based HSphere API). I'll add investigating that to my enormous "someday" pile. :D

Thanks,
Tim
 
Psoft just does not seem to care about anything in their billing portion of hsphere and have made VERY VERY little change since te beginning... even with tons of users asking for features. This one should be a no brainer but.. well.. that's psoft. They got a great panel but the billing has holes that need updating.

Here is what I do instead.. although not a perfect solution.

I set accounts up so that an account is not suspended until 30 days have passed and I give customers up to 30 days to pay. That way, when it comes up, online billing automatically sends customer a bill that their account is due and to "click here" to pay. This directs them to a payment options page I have setup outside of hsphere.

Just remember to set a credit limit for customers or to at least setup the debtors features properly. :)

QuietCalm
 
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