helpdesk is not working?

Discussion in 'H-Sphere Shared Hosting' started by olley, Feb 5, 2015.

  1. olley

    olley Guppy

    I created a ticket in http://helpdesk.jodohost.com/support/ system yesterday and it never appeared in my ticket list, no one responded or contacted me. I created another one 5 hours ago - same thing, like it never happened.

    I know that helpdesk tickets never appeared in the list instantly after creation, but now it looks like the system just quietly swallows them down without any confirmation or ticket number.
  2. Stephen

    Stephen US Operations Staff Member

    that happens if you email address sending from and the system email address do not match.

    You will be best to email the helpdesk in this case. and we can research it, you can also email to helpline AT jodohost.com and give us your email address as entered in the helpdesk and we will verify it from there, and also help you to sync it up if it is not the same as your hsphere account so this won't happen anymore.

    To email a ticket you can use:
    Windows or Linux Hosting, with
    Date of Signup: Prior to June 23rd, 2007, and
    Control Panel: https://cp.jodoshared.com/
    please email techsupport@jodohost.com for support

    Reseller Hosting Customers, with
    Date of Signup: Prior to June 23rd, 2007, and
    please email resellersupport@jodohost.com for support

    Windows, Linux or Reseller Hosting Customers, with
    Date of Signup: After June 23rd, 2007, and
    please email customersupport@jodohost.com for support

    Windows VPS Customers, please email support@jodovps.com for support

    (Please always mention your user name when contacting us by e-mail)


    We can get it on any of those addresses. We can also as stated help you get the helpdesk access arranged on the helpline address.
  3. olley

    olley Guppy

    Thank you!
    I emailed to helpline with my Helpdesk username asking them to reconnect it to my email address.
  4. Stephen

    Stephen US Operations Staff Member

    I've replied with info we need to check it, thanks.
  5. olley

    olley Guppy

    Heldesk is working for me now.
    Thank you!

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