We are working on a solution to prevent clients from getting bounces to the helpdesk. The Cerberus team is not in and seems to have no plan to be in until Jan 4th. So we are a bit stranded, I am trying to find a working solution.
Cerberus Support has responded much earlier than the Jan 4th estimate. And We are now working to sort out all the manually replied tickets we had done before.
Ticket system should be back to normal in the next 3 hours(giving 3 hours for big cleanup)
