How to recieve ticket email notification?

C

cca

Perch
doing some testing submitting a ticket as if i was an end user. My prob is:

When my end user submits a ticket to me in thier control panel, they are emailed a confirmation about ticket being recieved, but my techsupport email address does not recieve an email of the new ticket.

The ticket is available in admin cp support center, have read the hsphere guide but still not sure how to get the ticket emailed to my techsupport address so i don't have to check the admin cp to see if a ticket has been submitted or not.
 
i, also am intrsted if this is possable.

as i have ha SMS alert to my phone if it is sent via email. but i want one sent to my phone if one is submitted.

this would be done if an email is sent out, i can set it to be sent to my account that sends alerts to me.
 
You can add it in your reseller admin control panel.
Go to "Settings -> Notification Recipients" and add your email address using "Click to add" icon for "Trouble Ticket System".
 
You must log in or register to reply here.
Back
Top