Hsphere Control Panel Scheduled Maintenance
- Thread starter Deepak-JH
- Start date
Re: Hsphere Control Panel:Scheduled Maintenance Sat Feb 17 11PM EST
The maintenance included recreation of the Hsphere database, but after many hours of restoration process it errored out towards completion, leaving the system database in inconsistent state. We are having to redo the maintenance again and it can take another 6-7 hours for the restore to complete.
Unfortunately there is nothing we can do here to avoid this downtime unless we have the Database restored in correct state.
We deeply apologize for the inconvenience caused.
The maintenance included recreation of the Hsphere database, but after many hours of restoration process it errored out towards completion, leaving the system database in inconsistent state. We are having to redo the maintenance again and it can take another 6-7 hours for the restore to complete.
Unfortunately there is nothing we can do here to avoid this downtime unless we have the Database restored in correct state.
We deeply apologize for the inconvenience caused.
Re: Hsphere Control Panel:Scheduled Maintenance Sat Feb 17 11PM EST
The ticket system web interface(GUI) may not work as it uses Hsphere for authentication. Kindly email directly to the following support addresses:
[email protected] (if you are a shared customer)
[email protected] (if you are a reseller customer)
The ticket system web interface(GUI) may not work as it uses Hsphere for authentication. Kindly email directly to the following support addresses:
[email protected] (if you are a shared customer)
[email protected] (if you are a reseller customer)
Re: Hsphere Control Panel:Scheduled Maintenance Sat Feb 17 11PM EST
The index rebuild is taking ages as some tables have millions of records and have multiple indices. We do have taken all measures to keep at its fastest pace, but in the current situation we cant rollback or stop.
We will sure go back to the drawing board to see what we have missed here and how we can prevent it from happening again. The delay however mostly has been due to the error that popped up causing us to redo the whole maintenance.
I'm thankful to our customers for being patient and cooperative during this whole maintenance.
The index rebuild is taking ages as some tables have millions of records and have multiple indices. We do have taken all measures to keep at its fastest pace, but in the current situation we cant rollback or stop.
We will sure go back to the drawing board to see what we have missed here and how we can prevent it from happening again. The delay however mostly has been due to the error that popped up causing us to redo the whole maintenance.
I'm thankful to our customers for being patient and cooperative during this whole maintenance.
Re: Hsphere Control Panel:Scheduled Maintenance Sat Feb 17 11PM EST
Control panel maintenance has finally finished, leaving some minor issues related to daily resource calculation and billing. We will have Psoft look into it and resolve at the earliest possible. The maintenance was planned to resolve control panel occasional slowness issue. While all was done as planned, we were forced to do the whole process twice as it errored out in during completion in the first run. The database being talked about here is huge in size and maintain multiple indices to maintain momentum of the control panel. Rebuilding them takes significant amount of resources and time. This resulted in much longer and unanticipated downtime. We sure have it on our notes now and would like to assure our customers all steps required to mitigate such issues in future will be considered.
Thanks again for your cooperation!
Control panel maintenance has finally finished, leaving some minor issues related to daily resource calculation and billing. We will have Psoft look into it and resolve at the earliest possible. The maintenance was planned to resolve control panel occasional slowness issue. While all was done as planned, we were forced to do the whole process twice as it errored out in during completion in the first run. The database being talked about here is huge in size and maintain multiple indices to maintain momentum of the control panel. Rebuilding them takes significant amount of resources and time. This resulted in much longer and unanticipated downtime. We sure have it on our notes now and would like to assure our customers all steps required to mitigate such issues in future will be considered.
Thanks again for your cooperation!
Psoft has already completed the maintenance and identified the issue. It has been escalated to the Hsphere development team who will be available on Monday for further analysis.
Control panel is also up and running for last 15 minutes. It may be slow for next few hours as all pending calculations and routine tasks for last 4 days are being completed today.
Control panel is also up and running for last 15 minutes. It may be slow for next few hours as all pending calculations and routine tasks for last 4 days are being completed today.