Late emails from Cerberus Help Desk

[nzkiwi]

I've just received a couple of emails from JodoHost Reseller Support in response to ticket LMT-60914-697, which I lodged a few days ago. The issue was solved promptly - Thanks JodoHost. From time to time I fail to receive the emailed responses to tickets, but this is the first time it's taken 2 days to receive a reply.

The header from one of the emails:

Return-path: <[email protected]>
Received: from fep13.clear.net.nz (fep13 [192.168.16.114])
by local-daemon (CLEAR Net Mail) with ESMTP id <0K2B00LJZB2QKW60@local-daemon>
for [email protected]; Thu, 12 Jun 2008 06:52:06 +1200 (NZST)
Received: from mxin1-orange.clear.net.nz
(lb2-srcnat.clear.net.nz [203.97.32.237]) by mx5.clear.net.nz (CLEAR Net Mail)
with ESMTP id <[email protected]> for [email protected];
Thu, 12 Jun 2008 06:52:03 +1200 (NZST)
Received: from srv.hspherehelp.info ([64.187.106.71])
by mxin1-orange.clear.net.nz with SMTP; Thu, 12 Jun 2008 06:52:02 +1200
Received: (qmail 26774 invoked by uid 399); Mon, 09 Jun 2008 22:25:17 +0000
Received: from unknown (HELO www.hspherehelp.info) (204.14.106.24)
by srv.hspherehelp.info with SMTP; Mon, 09 Jun 2008 22:25:17 +0000
Date: Mon, 09 Jun 2008 18:25:17 -0400
From: JodoHost Reseller Support <[email protected]>
Subject: [RS #LMT-60914-697]: PHP stalled on Unix8 (web5)
In-reply-to: <[email protected]>
X-Envelope-To: [email protected]
To: [email protected]
Reply-to: JodoHost Reseller Support <[email protected]>
Message-id: <[email protected]>
MIME-version: 1.0
X-Mailer: Cerberus Helpdesk v. 2.6.1 Release (http://www.cerberusweb.com)
Content-type: text/plain; charset=iso-8859-1
Content-transfer-encoding: 8bit
References: <[email protected]>
Original-recipient: rfc822;[email protected]

Any idea why the delay?

 

[tanmaya]

Any idea why the delay?

Quite possible due to a senderbase problem that your ISP may be using as an anti-spam measure.
They seem to be randomly listing IPs as poor.
Everytime I've to send an explaination to get to status "good".
This IP was never blacklisted in its history and was only used by our ticket system.