Late Payment Policy

Yash

Bass
Dated: August 9, 2003

It has been becoming increasingly difficult for us to individually email customers reminding them to clear their balances. Therefore, from this date onwards JodoHost will send no more email reminders to its customers. If charges of $5.00 or more accumalate for a period of over 7 days, your account will be suspended.

Therefore, we request customers to remain on top of their billing. The best way to do this is turn on Email Invoicing. This can be done by:

1) Logging into your CP
2) Clicking on "Billing"
3) Clicking on "Billing Profile"
4) Toggling on "Email Invoicing"

Once email invoicing is activated, you'd be emailed an invoice when ever new charges accumalate. Your invoice would show your current balance. If your balance is in brackets it means you are in debt. If the debt is $5 or more, you must follow the intructions in that email to pay.

Many customers currently have debts of $5 or over. This may be due to the fact that you have not been paying attention to your Email Invoices or Email Invoicing is not enabled for you. All customers are requested to check their balance by:

1) Logging into their CP
2) Clicking on "Billing"
3) Clicking on "Online Invoice"

If your balance is negative and is $5.00 or more then you are requested to click on "Billing Profile" to proceed to pay your debt. From there, click on the "Submit Query" button.

This policy will come into effect from August 16, 2003. So if you have a balance of $5.00 or more for over 7 days after August 16, your account will be suspended.

It is highly recommended that customers who are not able to attend to their billing regularly pay in advance. An amount can be paid in advance by:

1) Logging into your CP
2) Clicking on "Billing"
3) Click on "Billing Profile"
4) Entering an amount
5) Clicking "Submit Query"
 
Dated: September 9, 2003

We have now installed an auto-reminder system for payments. Schedule Below:

Day 0:
Invoice Email About New Charges

Day 2:
Payment Reminder 1

Day 5:
Payment Reminder 2

Day 8:
Payment Reminder 3

Day 10:
Account Suspended
 
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