live chat support

what happen with live chat? Every time I try to connect with live chat I have to wait 15-20 minutes. When I use live chat is because it is an urgent issue.

Right now it is 3 AM in your side and I'm waiting for 20 minutos and there is no operator to response to me. I have doubts that there are a lot of people getting support by live chat at this time. Then, why nobody is responding to me?
 
We regret for inconvenience.

Live chat is working. That was shift change time. It looks CSE team missed you. We will make sure such thing will not happen again.

In case you are not able to connect to our online chat assistant, there is an option to send e-mail. This e-mail immediately received by tech team. We will take care of your issue.
 
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