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shamrox

Perch
Hey Guys & Girls,

I am having a major issue here. I started a ticket with jodo on the 14th and I get another email today saying that it might not be for another 24 hours. We are talking 5 days now. I know that people might not be using oracle a lot now but I have a customer that is pissed and I am going to have to comp a month for them because you guys can't fix the oracle php problem in less them 5 days. What am I supposed to tell my customer, since I have no control over this. I try the tickets but all I get is "had problems another 24 hours" sometimes it seems like you are just buying time.

Thanks for listening,
 
Hello,

The compile did not work properly, that is the exact reason for the delay.
 
I don't disregard that the compile did not work properly but why do we have to wait for days on this. Believe me...I know I write software for a living, but there is no way I can tell my boss that I would have to push something 4-5 days when it should have taken less then a day.
 
Shamrox,

The delay in days was as much because of control panel upgrade as anything else.
 
I apologize for the delay here. This was indeed due to the CP upgrade issue then anything else, as Stephen as already said.
Your task is done and i assure you that it will not take this long in future.
 
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