mail5.myhsphere.biz blocked by Hotmail, live.com, ERS-RBL, Barracuda Networks

Discussion in 'H-Sphere Reseller Hosting' started by tradenet, May 11, 2017.

  1. tradenet

    tradenet Perch

    Ticket #170169
    Since May 1, I opened ticket and till now Jodo cannot offer 1 clean IP to be used with mail5.myhsphere.biz
    11 days now and I am loosing my business clients. Please check tickets again and take some action.
  2. Stephen

    Stephen US Operations Staff Member

    We're already working on this matter, in fact this is our own server for JH emails as well, it really has nothing to do with 'not offering clean' IPs, our IP space is kept very tidy, it is that the live.com/hotmail system is VERY VERY SLOW to respond to any tickets and does not escalate at all.
  3. tradenet

    tradenet Perch

    Thanks Stephen, but it is not only live.com,
    But it is also listed on ERS-RBL as per sample bounced message:
    Hi. This is the qmail-send program at mail5.myhsphere.biz.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.

    <tb.purchase@tbmarine.de>:
    52.58.62.198 does not like recipient.
    Remote host said: 550 5.7.1 <tb.purchase@tbmarine.de>: Recipient address
    rejected: ERS-RBL.
    Giving up on 52.58.62.198.

    <viktorpiven@tbmarine.de>:
    52.58.62.198 does not like recipient.
    Remote host said: 550 5.7.1 <viktorpiven@tbmarine.de>: Recipient address
    rejected: ERS-RBL.
    Giving up on 52.58.62.198.

    <tb.technical@tbmarine.de>:
    52.58.62.198 does not like recipient.
    Remote host said: 550 5.7.1 <tb.technical@tbmarine.de>: Recipient address
    rejected: ERS-RBL.
    Giving up on 52.58.62.198
    --------------------------------------------------------------
    I tried to go to request removal myself but it needs to be done by IP owner.
    https://success.trendmicro.com/solu...il-reputation-services-ers-database#collapse1
  4. tradenet

    tradenet Perch

    Please assist with ERS-RBL list removal

    -----Original Message-----

    From: MAILER-DAEMON@mail5.myhsphere.biz
    [mailto:MAILER-DAEMON@mail5.myhsphere.biz]
    Sent: 12 May, 2017 3:04 PM
    To: info@luckydolphin.com

    Subject: failure notice

    Hi. This is the qmail-send program at mail5.myhsphere.biz.
    I'm afraid I wasn't able to deliver your message to the following addresses.
    This is a permanent error; I've given up. Sorry it didn't work out.
    <operations.rotterdam@legerogroup.com>:

    52.58.62.197 does not like recipient.

    Remote host said: 550 5.7.1 <operations.rotterdam@legerogroup.com>:

    Recipient address rejected: ERS-RBL.
    Giving up on 52.58.62.197.
    <logistic.team1@legerogroup.com>:
    52.58.62.195 does not like recipient.
    Remote host said: 550 5.7.1 <logistic.team1@legerogroup.com>: Recipient
    address rejected: ERS-RBL.
    Giving up on 52.58.62.195.
  5. Stephen

    Stephen US Operations Staff Member

    We've been working with Microsoft, but getting a lot of same replies like normal, just not action.
    This ERS list I have to say its the first time I've seen it in use anywhere, so its not widely used, but we're working to get it removed there too.
  6. tradenet

    tradenet Perch

    Thanks Steven..ERS List is used for Maritime vessels, test emails went through

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