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Sounds like you are hitting old server win13 possibly? win13 crashed and we had to do emergency migration. you may be having old IP there being used.ftp is inaccessible, SQL server doesn't respond, webshell doesn't work
both sites were switched from static IPs to dynamic
tried to open tickets in Customer Support - got no reply/no acknowledgement
tried to contact JodoHost via online form - script times out
time to move?
If you can for reference just PM me the domain, I will do two things for you:Everything is back to normal, thanks for a prompt reply