no one around the desk?
- Thread starter serverzb
- Start date
BLS-39475-806 is replied by Neeraj at Date: Thu, 09 Feb 2006 05:31:11 -0500
ARS-71027-788 is replied by me at Date: Thu, 09 Feb 2006 17:15:33 -0500 and waiting for your reply.
As per ticket ARS-71027-788, the issue is syntactical error
Microsoft JET Database Engine error '80040e14'
Syntax error in FROM clause.
/web_newmsg.asp, line 7
ARS-71027-788 is replied by me at Date: Thu, 09 Feb 2006 17:15:33 -0500 and waiting for your reply.
As per ticket ARS-71027-788, the issue is syntactical error
Microsoft JET Database Engine error '80040e14'
Syntax error in FROM clause.
/web_newmsg.asp, line 7
I'm having problems also on win14. Live chat was not helpful, and no response to a support ticket. Luckily I did this one for my client - if this had been a new client experiencing this I'd be looking pretty bad right now.
The issue is I set up a new stopgap domain, but none of the web or ftp info in the welcome emails works. I can't ftp new files, can't browse to the server.
Any explanation what's happening? Is there some way we can force new setups back onto a properly configured machine?
Thanks
The issue is I set up a new stopgap domain, but none of the web or ftp info in the welcome emails works. I can't ftp new files, can't browse to the server.
Any explanation what's happening? Is there some way we can force new setups back onto a properly configured machine?
Thanks
Before I address this thread, let me add that NEVER EVER EVER is there "no one around the desk?" We always have at least 2 or 3 qualified techs on shift, at any time. During peak hours.. we have upto 5 techs on shift... We have 3 shifts each day, and never ever is there an unfilled gap.. 24x7x365
serverzb please, you are asking for the chineese language pack to be installed. Things like this take time.. it requires a server reboot which has to be scheduled..
Certain issues can't be answered in 60 minutes.
Also, with regards to language packs and additional components such as payment suites (such as VeriSign), we only install it on a server if the customer requires it. We like to keep our servers "light".
This ticket involves an issue with WebShell, Win14's web-based file manager. It's an issue we have to consult PSOFT on. Sometimes the filemanager has issues on new servers. The issue is fixed now but you need to understand certain issues take time. You could have use FTP in the meantime
Win14 is working absolutely fine and there should be no stopgap, DNS issues. If there is, please open a ticket or give me the ticket ID to a submitted ticket. If you didn't add the Win14 server alias from your CP, that sometimes can cause issues..
Nothing to worry, all standard components are installed and tested. Some additional components such as language packs are required by a few customers, and they are not part of our normal installation routine
This ticket is about Spam Filtering. There are 2 replies to it by Tanmaya and Yogesh. Such issues are not typical and can take additional time to resolve. Not all tickets can be answered immediately
Down and Down? Or maybe customer expectations are going up and up? It seems you want instant responses to rather complicated technical issues
Will this thread be removed? Please cite any incident where such a thread has ever been removed. At best, they are moved to their proper section.
serverzb said:
serverzb please, you are asking for the chineese language pack to be installed. Things like this take time.. it requires a server reboot which has to be scheduled..
Certain issues can't be answered in 60 minutes.
Also, with regards to language packs and additional components such as payment suites (such as VeriSign), we only install it on a server if the customer requires it. We like to keep our servers "light".
This ticket involves an issue with WebShell, Win14's web-based file manager. It's an issue we have to consult PSOFT on. Sometimes the filemanager has issues on new servers. The issue is fixed now but you need to understand certain issues take time. You could have use FTP in the meantime
Sailor said:
Win14 is working absolutely fine and there should be no stopgap, DNS issues. If there is, please open a ticket or give me the ticket ID to a submitted ticket. If you didn't add the Win14 server alias from your CP, that sometimes can cause issues..
Nothing to worry, all standard components are installed and tested. Some additional components such as language packs are required by a few customers, and they are not part of our normal installation routine
This ticket is about Spam Filtering. There are 2 replies to it by Tanmaya and Yogesh. Such issues are not typical and can take additional time to resolve. Not all tickets can be answered immediately
serverzb said:support seems going down and down
will this thread be removed?
Down and Down? Or maybe customer expectations are going up and up? It seems you want instant responses to rather complicated technical issues
Will this thread be removed? Please cite any incident where such a thread has ever been removed. At best, they are moved to their proper section.
Penhall
Perch
Yash said:
Yes, there are two replies BUT the first reply by support isn't until 16 hours after the ticket was sent. I realize that not everything can be resolved in the blink of an eye but there really should have been some communication prior to that. My ticket was on spam filter stopping working on the server and not just a general question. A quick reply to the ticket stating that the team is working on it or something would go a long way instead of dead silence for 16 hours.
Again, this is a suggestion and take it as you will. Support at JH is for the most part still above par for other hosters I've dealt with in the past.