Notice on Changes

Greggers

Greggers

Perch
RE: Switch Change

[MOAN]

I don't believe (I hope) that I'm going to be alone on this little moan, but the ammount of notice given for changes I don't believe is enough.

30 minutes notice to tell us about a major network change you are making that, OK, 'should' only be a 60 second outage, but could potentially be a total outage with no visiblity of an outcome for us.

It's not a single server you're affecting, it's the whole Jodo network.

Resellers need more time to inform our customers of planned maintanece, and I believe that 24 hours notice should be a minimum for planned changes. I work in IT and we have to provide a minimum of 7 days notice.

I'm sure you have planned this change (it's not a small one after all) and therefore have been aware of it for some time.

[/MOAN]
 
I have to agree with you Greggers. I was quite shocked at it when I first saw it. A 60 second outage is not a lot, and I can understand that a huge planned announcement is not needed.
But the potential for a much longer outage is surely huge. Switches and routers are not the most plug and play devices at the best of times. Were not doubting your expertise here Stephen!! Just showing concern.

I agree that an announcement should have been made much longer in advance, then your 30,000 websites are a little more informed if there was a bigger window of outage. Not that there would be a longer outage, just incase.

Thanks
 
According to the time of the posting, this change will have been carried out already - and only 6 people viewed the announcement!

An email should also be a minimum.
 
Stephen,

Thanks for the update - I gather this change was being carried out by your host?

Do you not have an agreement in place with them regarding notice of change?

Can Jodo think of putting a notice period in place for your customers with caveats for Emergency changes and changes out of your control (i.e. your hosts)

We would like to start providing our customers notice so as to prevent any comeback on us for short notice changes, but we can only put an agreement together if this is backed up by Jodo.

Cheers
Greg
 
Greg,

I can't really explain the whole situation, but we are dropping in a new core switch, this is out doing, but the colo provider was wanting to do it now, and somewhat pressuring, we got a bit of a reprieve on that and will announce soon.
 
Stephen said:
I can't really explain the whole situation
Click to expand...

That's fair enough.

I think my problem with this was that we weren't around when this change was announced. Had we got back and found everything down, none of our customers could have contacted us, nor logged a support call through the Anon helpdesk.

Anyhow.. Moan over :D
 
8o

Sorry - just realised that I posted this in the wrong forum. Feel free to move it to Customer Only forums (which is where I planned to post it)
 
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