Our SSL certificate has been overwritten by another of your customers

T

TrueBlue

Perch
To Whom It May Concern:

I sent a ticket (EHK-26249-585) in yesterday at 3:47pm and am still waiting for a solution. By the way, it was 5 hours before it was even assigned to anyone. On our website if I try to logon onto the secure section our SSL certificate it has been overwritten by someone else's and you are thus transferred to their website. This has got to fixed ASAP. The only response I received was PSoft is working on it last evening at 8:44pm. It is still broken. What is going on? I do not think any of your other customers would be very happy to find that their website is linked to another of your customer's website and there is no way for the webmaster to fix it.
 
TrueBlue, the issue is that you simply need to reinstall your certificate from the control Panel. SSL certifates are not backed up as per our backup policy. Reinstall your certificate and the issue will be solved. This was emailed to all customers after Win6 was restored

Why SSL is redirecting to another customer's site is being investigated by PSOFT. We appologise for this issue. PSOFT uses a proprietary implementation of SSL on Windows and hence there is very little we can do to debug it. We are dependent on PSOFT to fix such issues.

If we had your SSL certificate, we could have fixed it immediately. But since we don't, we are waiting to see if PSOFT can fix it
 
Yash,

I attached the required files to my original ticket today. I never received an email that said your firm had lost all SSL certificates on the Win6 server. When did this corruption actually occur?

Thank you in advance.
 
On December 25th, Win6 faced a major crash and had to be restored from backup. We restored all customer data and by 11:30pm EST dispatched an email stating the recovery had been completed and customers who had SSL problems to reinstall SSL by turning off then on SSL from their control panel.

We do not make backups of SSL certificates as per our backup policies. We however make full backup copies of your databases and files every 24 hours, which was restored after this crash. SSL certificates contain private keys which we do not wish to store
 
On another note...

Just did a search in this forum for Win1 ... Win8
Win5 has the most threads (300+) followed closely by Win6 (200+)

Any ideas why?
 
Hello,

I hve installed your certificate, but it is giving a serial number error. I am replying with further details in the ticket.
 
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