reseller accounts confusion

S

snooper

Perch
hey admins.

I have a questions i have been trying to sort out with billing over the last few days i would like to send for your attention, and maybe make a clarification for other clients as well.

if i have a valueHost reseller account, i get 20 accounts included. cool.
every account above those 2, i pay extra $6 per year.
so if i add another 5, i will be paying an extra $30 per year. cool too.

But - when i cancel an account, in the above situation where i have 25 accounts, should i not be credited the unused period of time? eg: if i cancel after 6 months, i should be credited $3, because i paid $6 in advance for the whole year. right?

billing is trying to explain - that i only get credited on those accounts BEYOND the 20 initial accounts.
but this doesnt make sense. cos if i not have 18 of the initial accounts, and the extra 5 - its really as though i have 20+3.

so where am i misunderstanding here?

your input appreciated!
Thanks!
 
CP tracks free and paid accounts. Partial Refund is made for paid account. If a free account is deleted, it will let you add another account for free even if over the free account limit.

Money Returns - H-Sphere Reseller Guide - Positive Software Corporation
Important:
- No refunds are issued for the removal of the resource units acquired for free.
- No refunds are issued for prepaid resource units that become free upon the removal of the resource units acquired for free.
 
thanks for the reply

this doesnt make any sense at all.
if i have 3 over (ie 20 + 3),

and i cancel 3 - that means i am back within my alloted resources, as i should be,
so why should i be paying extra ?
 
snooper said:
thanks for the reply

this doesnt make any sense at all.
if i have 3 over (ie 20 + 3),

and i cancel 3 - that means i am back within my alloted resources, as i should be,
so why should i be paying extra ?
Click to expand...

When you delete 3, if all those 3 were paid account, you will get partial refund.

If all those 3 were free, you will be able to add 3 new accounts for free.
 
Atul said:
When you delete 3, if all those 3 were paid account, you will get partial refund.

If all those 3 were free, you will be able to add 3 new accounts for free.
Click to expand...

Atul,
this is not what happened to me. I deleted 1 free account and still got charged $6 when I created a new one...
I want that $6 back!

I did send email to billing and very disappointed with their reply. and took very long for them to reply without any resolution to my case.

please resolve ASAP ... LTK69015181557X & RS #VXY-60982-698
 
I think of the account is not correctly billed. Billing has opened a ticket with psoft. We will correct it after they reply.
 
can't you just refund my $6? or add $6 credit to my account?
waiting for answer from psoft is none of my concern :(
 
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