SpamAssassin problem

B

bro

Perch
Following complaints from a customer that a whitelisted address was always marked as spam, I set up a test email account. No matter what setting I use on SpamAssassin, the spam setting in the headers always says 5.0, and whitelisted addresses are still spam checked.
This happens on newly-created email accounts, as well as current ones.

Can I reset this so it works?

here's the header:
X-Spam-Checker-Version: SpamAssassin 2.64 (2004-01-11) on **.m****here.biz
X-Spam-Status: No, hits=0.0 required=5.0 tests=none autolearn=no version=2.64
X-Spam-Level:
 
Normally a whitelisted address would still be checked, but SpamAssassin would deduct a 100 score, so it would be (almost) impossible to reach a total of 5..

I was under the impression it also showed negative scores though. Your example mail isn't marked as spam, but it doesn't seem to be processing the whitelist either.

Here's an example header from my home SpamAssassin installation:

Code: 
X-Spam-Checker-Version: SpamAssassin 2.64 (2004-01-11) on 
        xxxxxx.xxxxx.xxx 
X-Spam-Level: 
X-Spam-Status: No, hits=-100.0 required=5.0 tests=USER_IN_WHITELIST 
        autolearn=no version=2.64 
X-Spam-Report: 
        * -100 USER_IN_WHITELIST From: address is in the user's white-list
 
It doesn't process the whitelist, or allow me to change the 'strength' setting from 5.0. Apart from that, it works...

Removing it from an account and restoring it doesn't help, either.

Has anyone looked into this?
 
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