Stephen, I need your help

[equanimity]

Please, read my ticket RS #DIJ-10499-784.

Thank you

 

[arijeetneogi]

We have updated you regarding this on your ticket.
Kindly check it.

 

[equanimity]

your team is reviewing the logs since last Tuesday. Is this not too long, what do you think about this?

 

[Stephen]

We(I too) have reviewed them extensively, we do not always have answers, and this case is very complex, and some of what you want is simply not possible.

 

[equanimity]

I understand, thank you very much Stephen, but at least 3 days might have answered something. I do not know if you are investigating and can not find anything or is simply on standby.

Thanks again for your help.

 

[Stephen]

I understand, thank you very much Stephen, but at least 3 days might have answered something. I do not know if you are investigating and can not find anything or is simply on standby.

Thanks again for your help.

It is not something we have closed the door on, but such review also takes many hours, so we have it such that when there is open time, we go back to it.

We want to get to the bottom of it, Manish sent you some info that I had explained to others as well here on ticket today. I know it would be a great benefit there, but it would also make unusable servers.

 

[equanimity]

Hi Stephen,
It happened again today.