Stupid newbie question

skypanther

skypanther

Exalted Code Master!
I did this once before at my other (soon to be former) reseller host, but I can't seem to figure it out now.

My service domain is going to be skypanther.info. That's registered at GoDaddy and the DNS servers are set there. That's what I signed up here with as my service domain.

Now, which control panel controls that web site? I don't see it in my reseller panel or service domain panel. I know I'm just being blind here.

Help?

Thanks,
Tim
 
you need to set the nameservers at godaddy to point to hsphere/ these servers

then within a control panel use the add domain feature to add a domain into the sysstem, then when propergated it will be ok.
 
Emagine said:
then within a control panel use the add domain feature to add a domain into the sysstem, then when propergated it will be ok.
Click to expand...

Thanks, I just tried creating that domain in my service account panel and I get a message that the domain is already taken. But I don't see an option for adding a domain to my reseller panel.

Tim
 
are you tring to add the dmain within a service account or other Control panel, you dont addd it in the reseller admin account. the only ones in that account are for dns server aliases etc
 
I finally broke down and submitted a ticket. I may not have completed things because they pointed me to the "create your corporate site" portion of the HSphere docs. I tried that but got an internal error...so I'm off to submit another TT.

Thanks for your help.
Tim
 
Hi Tim...what took you so long? ;)

Remember during registration, that for the Service Domain, there is one option that is different than the rest.
If can remember right...it's when they ask you...do you want to:
- Register a New Domain
- Register an existing Domain
- Register a stop-gap domain
- Register a new SERVICE DOMAIN

And of course the last one is what you want.
Im not sure if I underestood you trouble correctly though...
Let me know if I can be of any help.
 
Underdog said:
- Register a new SERVICE DOMAIN

And of course the last one is what you want.
Click to expand...

Ugh! And that's the step I missed. ... Hmm, maybe I'll cancel my account here and start all over. Yuck!

Thanks!
Tim

PS - Maybe we should start a new thread where all we former (other hosting provider) customers can commiserate and swap horror stories! :D
 
Skypanther, Is that resolved ?
If not, use live-chat with me and I will make sure it is fixed instantly.
 
Hi Ravi,

I think I'm set. I submitted a ticket and with some help I was able to create my service domain / corporate site.

I guess DNS is still propagating, because I can see my www but none of the others. Hopefully that will resolve itself soon.

Thanks,
Tim
 
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