Hi,
I am not using the anonymous support option and have some questions regarding the setup of the tickets.
I would like to have auto-responses sent but if there is spam sent to my support email address I don't want these spam emails being automatically replied to as this will just create more spam. If I do not have atuo-responses sent then how do I receive email notification when there is a new ticket? Is there a better way to set this up so that I have more control over the reponses and notifications?
And how do you go about setting up the queues? If I uncheck the option under "settings" > "tech support" > "Don't send confirmation emails for received Trouble Tickets" and then create queues for say example sales, billing and support and create auto responses, can I customize these emails with the ticket #, status, etc? If so, how? How exactly does this work?
I have read the reseller guide about a million times and it is not detailed enough to answer these questions.
Any help on this subject would be greatly appreciated.
I am not using the anonymous support option and have some questions regarding the setup of the tickets.
I would like to have auto-responses sent but if there is spam sent to my support email address I don't want these spam emails being automatically replied to as this will just create more spam. If I do not have atuo-responses sent then how do I receive email notification when there is a new ticket? Is there a better way to set this up so that I have more control over the reponses and notifications?
And how do you go about setting up the queues? If I uncheck the option under "settings" > "tech support" > "Don't send confirmation emails for received Trouble Tickets" and then create queues for say example sales, billing and support and create auto responses, can I customize these emails with the ticket #, status, etc? If so, how? How exactly does this work?
I have read the reseller guide about a million times and it is not detailed enough to answer these questions.
Any help on this subject would be greatly appreciated.